Cloud and Infrastructure Engineer
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Summary
Third-line Cloud & Infrastructure Engineer owning OCU Group's Microsoft Azure estate: designing secure, scalable Azure services (networking, compute, storage, Azure Virtual Desktop), resolving major incidents, managing security and identity, backup/DR, and driving automation and IaC with Terraform, Bicep, Azure DevOps and GitHub Actions, plus monitoring via Azure Monitor and New Relic.
Join a fast-growing organisation where you'll play a key role in shaping and supporting our cloud technology landscape. As a Cloud & Infrastructure Engineer, you'll be responsible for designing, maintaining and optimising our Microsoft Azure environment, ensuring services are secure, resilient, scalable and cost-effective.
Acting as the third-line technical escalation point, you'll lead the resolution of complex infrastructure and cloud incidents, drive continuous improvement, and help maintain high levels of platform availability and performance. You'll work closely with Service Desk, DevOps, Security and Application teams to deliver reliable cloud services while supporting the organisation's wider digital transformation.
This is an excellent opportunity for an experienced cloud professional who enjoys solving complex technical challenges, automating processes, and driving operational excellence across enterprise-scale environments.
- Provide third-line support for Azure, Microsoft 365 and infrastructure services, including major incident management and root cause analysis.
- Design, build and maintain secure Microsoft Azure solutions, including networking, compute, storage and Azure Virtual Desktop.
- Manage cloud security, identity and access controls, compliance requirements, and platform resilience.
- Own backup, recovery and disaster recovery services, ensuring systems meet business continuity requirements.
- Develop and maintain monitoring, alerting and observability solutions using Azure Monitor, Log Analytics and New Relic.
- Drive service improvements, automation and Infrastructure as Code initiatives using Terraform, Bicep, Azure DevOps and GitHub Actions.
- Monitor service performance, availability and SLAs, ensuring high-quality operational delivery.
- Collaborate with internal teams, vendors and managed service providers to deliver and support cloud services.
- Produce technical documentation, knowledge articles and training materials to support wider teams.
- 3-5+ years' experience in Cloud Engineering, Infrastructure Engineering or third-line support within an enterprise environment.
- Strong hands-on experience with Microsoft Azure, including Entra ID, networking, compute and storage services.
- Experience managing major incidents, problem management and root cause analysis.
- Knowledge of cloud security, governance, compliance and identity management best practices.
- Experience with backup and disaster recovery solutions, monitoring platforms and service management processes.
- Strong communication skills with the ability to engage both technical and non-technical stakeholders.
Desirable Skills
- PowerShell and Python automation.
- Azure DevOps and GitHub Actions.
- Azure Virtual Desktop and Microsoft 365 administration.
- Knowledge of ISO 27001, ISO 22301 and ITIL practices.
- Azure certifications (AZ-104, AZ-305) and/or ITIL Foundation.
- Exposure to Google Cloud Platform (GCP).