Cloud Engineer (L2)
Summary
Cloud Engineer (L2) providing technical operations and advanced troubleshooting for AWS and Azure environments. The role involves managing compute, networking, and storage, monitoring via Datadog and CloudWatch, and supporting ITIL-aligned incident and change management in an 18x7 NOC setting.
JOB DESCRIPTION
Cloud Engineer (L2)
RFP | 18x7 AWS & Azure Managed NOC
ROLE PURPOSE | ENGAGEMENT CONTEXT |
Provide L2 technical operations and
advanced troubleshooting for AWS and Azure, supporting diagnosis,
remediation, performance, capacity and operational improvement. | multi-business-unit cloud environment
with AWS and Azure workloads; 18x7 managed operations; customer
monitoring/ITSM ecosystem; ITIL-aligned governance, automation and continuous
improvement. |
Key Responsibilities
· Troubleshoot AWS/Azure compute,
networking, storage, databases, IAM, load balancing and backup.
· Analyze Datadog, CloudWatch and
Azure Monitor metrics, logs, traces and event history.
· Execute approved remediation
and automation within change/risk controls.
· Support incident, problem and
change management, including RCA inputs.
· Tune monitoring and recommend
changes to reduce false positives and alert noise.
· Perform capacity, performance
and availability reviews and identify optimization opportunities.
· Support patching, maintenance
and operational readiness.
· Maintain technical runbooks,
SOPs, known-error records and knowledge articles.
· Participate in major incidents
and cross-domain technical bridges.
Must-Have Technical & Operational Skills
· 4–7 years cloud/infrastructure
operations with L2 troubleshooting.
· Strong AWS and Azure
core-services knowledge.
· Cloud networking: VPC/VNet,
routing, security groups/NSGs and load balancers.
· Compute, storage, backup,
database and IAM operations.
· Datadog, CloudWatch and Azure
Monitor experience.
· Troubleshooting from metrics,
logs, traces and events.
· ITIL-aligned Incident, Problem,
Change and Major Incident knowledge.
· PowerShell, Python, Bash or
equivalent scripting.
· Ability to support rotational
18x7 operations.
Nice-to-Have Skills
· AWS Associate and/or Azure
Administrator/Engineer certification.
· Terraform/IaC.
· Serverless services such as
Lambda, API Gateway and managed databases.
· FinOps/cost optimization and
rightsizing.
· Event-driven
automation/auto-remediation.
· Experience in customer-facing
or regulated environments.
Working Model
· Operate within defined governance,
security, access-control, change and escalation procedures.
· Maintain accurate operational
documentation, handover records and knowledge assets.