Cloud Engineer (Level 2)
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Summary
A Level 2 cloud engineer in Melbourne CBD acting as the escalation point for complex issues across Microsoft 365, Windows 10/11, Intune-managed endpoints, and identity platforms (Entra ID/Active Directory), including device lifecycle management, root cause analysis, and mentoring Level 1 engineers. On-site at the customer site 4–5 days per week.
Introduction We are looking for a Level 2 Cloud Engineer who enjoys solving technical challenges, helping people, and continuously improving the way technology services are delivered. In this role, you'll be the go-to escalation point for complex technical issues, supporting modern Microsoft cloud and endpoint technologies while working closely with customers, project teams, and fellow engineers. You'll combine hands-on troubleshooting with proactive problem-solving, helping to create reliable,…