Cloud Operations Analyst (Azure, DevOps)
Summary
Maintains 24/7 Azure cloud environments, handles IT service management, monitors alerts, and automates operations using IaC and CI/CD pipelines.
Hybrid (4x a month) | Rotating Shift | BGC, Taguig
Key Responsibilities
Infrastructure & System Maintenance: Support, operate, and maintain 24/7 global Azure cloud environments (production and non-production) to maximize uptime.
ITSM Process Execution: Handle core IT service management tasks, including Incident, Problem, Change, Monitoring, and Service Request processes.
Monitoring & Alert Response: Configure system alerts and resolve issues related to health, security, performance, and capacity.
Automation & CI/CD: Support Infrastructure as Code (IaC), CI/CD pipelines, and script development to improve operational efficiency.
Documentation: Create clear processes, operational guides, best practices, and issue‑resolution steps.
Collaboration & Project Delivery: Work closely with cross‑functional teams (architects, developers, engineers) and communicate effectively with clients and management.
Continuous Learning & Flexibility: Build cloud technical skills through training programs and work flexible, rotating shifts based on business needs.
Qualifications
Education: Bachelor’s degree in CS/IT (or equivalent experience)
Experience: 4+ years of experience supporting and managing Azure or other cloud platforms, with hands‑on expertise in infrastructure, server operations, monitoring, and observability tools.
Technical Skills: Hands‑on experience with server/infrastructure management, monitoring tools, and scripting (e.g., PowerShell, Python) for automation.
DevOps & SRE: Experienced with CI/CD, Infrastructure as Code (IaC), containers/orchestration, and SRE principles (SLIs/SLOs, DR/BCP).
ITSM & Support: Solid grasp of ITIL principles, end‑to‑end support escalation processes, and technical project implementation.
Problem-Solving: Strong analytical ability to troubleshoot and resolve system disruptions quickly.
Communication & Collaboration: Excellent written/spoken English and comfortable collaborating across global time zones and diverse teams.
Preferred Qualifications
Certifications: Microsoft Azure or other relevant cloud certifications.
Domain Expertise: Experience supporting 24/7 web-based or SaaS applications.