Cloud Operations Analyst - Operate
Description
Summary
Join the HIMS Cloud Operations team and gain practical experience supporting enterprise cloud and hybrid infrastructure. In this role, you will work alongside experienced engineers and operations professionals to monitor services, respond to incidents, complete routine operational activities, and help maintain secure, reliable, and available environments.
This role is designed for an early-career professional who is eager to develop hands-on skills across AWS, Microsoft Azure, Google Cloud Platform (GCP), Oracle Cloud Infrastructure (OCI), automation, infrastructure monitoring, and enterprise support practices.
What will your typical day look like?
About the team
This is your opportunity to work in Operate at Deloitte. Operate services harness the latest technologies, talent, and capabilities from all over the world to deliver ongoing outcomes and client value. We do more than traditional business process outsourcing. We do more than just “keeping the lights on.” We work shoulder-to-shoulder with clients and their customers, constantly adapting to the pace of change, to ideate, innovate, and embed continuous advantage at the heart of their operations. And we do it with the kind of drive and passion that comes from loving what you do—and who you do it with.
Enough about us, let’s talk about you
You are someone who has these skills, experience & qualifications:
- 2+ years of experience in IT operations, infrastructure support, service desk, technical support, or cloud operations.
- Foundational understanding of cloud computing concepts and services.
- Basic knowledge of at least one cloud platform: AWS, Microsoft Azure, GCP, or OCI.
- Foundational knowledge of Windows Server and Linux operating systems.
- Familiarity with networking concepts such as TCP/IP, DNS, VPNs, firewalls, and routing.
- Diploma or bachelor’s degree in Computer Science, Information Technology, Cloud Computing, or a related field, or equivalent practical experience.
- Strong analytical, problem-solving, and troubleshooting skills.
- Clear written and verbal communication skills and the ability to work effectively in a team.
- A learning mindset and willingness to develop skills across new cloud technologies and platforms.
It would be great for you to have some of these nice to haves as well:
- AWS Certified Cloud Practitioner, Microsoft Azure Fundamentals (AZ-900), Google Cloud Digital Leader, or OCI Foundations Associate certification.
- Exposure to ServiceNow or another IT service management platform.
- Familiarity with monitoring and observability tools such as Dynatrace, Splunk, Azure Monitor, or Amazon CloudWatch.
- Introductory scripting or automation experience with PowerShell, Python, or Bash.
- Exposure to Infrastructure as Code concepts and tools such as Terraform.
- Knowledge of ITIL concepts, incident management, change management, and operational support processes.
- Experience in a managed services or enterprise operations environment.
Total Rewards
The salary range for this position is $50,000 - $90,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.
Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. On top of our regular paid vacation days, some examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, firm-wide closures known as "Deloitte Days", dedicated days of for learning (known as Development and Innovation Days), flexible work arrangements and a hybrid work structure.