Cloud Operations Manager
Posted Updated
Description
Our client Exact Asia Development Centre Sdn Bhd is seeking a Cloud Operations Manager to join their team!
Lead the operational continuity of Exact's customer-facing SaaS products across Microsoft Azure and Amazon Web Services. This Kuala Lumpur-based opportunity combines cloud operations leadership, technical coordination and continuous improvement while supporting reliable services for hundreds of thousands of users across a global hosting landscape.
About Our Client
Founded in 1984, Exact is a global business and financial software company operating in more than 100 countries. Its innovative solutions are trusted daily by more than 550,000 entrepreneurs and accountants. Exact combines the energy of a start-up with the advantages of a multinational and values passion, dedication, ownership, inclusion and social responsibility.
What you'll be doing?
Our client offers an attractive remuneration package and other benefits, such as:
Ready to join this role? Click Apply now to submit your resume and share your availability and expected salary with us!
All information received will be kept strictly confidential and will be used only for employment-related purposes.
Lead the operational continuity of Exact's customer-facing SaaS products across Microsoft Azure and Amazon Web Services. This Kuala Lumpur-based opportunity combines cloud operations leadership, technical coordination and continuous improvement while supporting reliable services for hundreds of thousands of users across a global hosting landscape.
About Our Client
Founded in 1984, Exact is a global business and financial software company operating in more than 100 countries. Its innovative solutions are trusted daily by more than 550,000 entrepreneurs and accountants. Exact combines the energy of a start-up with the advantages of a multinational and values passion, dedication, ownership, inclusion and social responsibility.
What you'll be doing?
- Lead cloud operations teams: Manage teams of specialists across Infrastructure Operations and Application Operations from Kuala Lumpur.
- Safeguard service continuity: Ensure customer-facing applications remain stable, secure, performant and continuously available across more than 25 products and workloads.
- Maintain cloud foundations: Oversee the provisioning of virtual machines, deployments, platform availability and underlying cloud infrastructure across Azure and AWS environments.
- Strengthen application operations: Guide application monitoring, performance optimisation, configuration management and application updates where automation is not yet in place.
- Coordinate global operations: Work closely with Cloud Operations Managers in Delft and Utrecht to align priorities and coordinate incident and problem management across time zones.
- Lead during critical events: Bring clarity, structure and calm confidence during escalations, performance challenges and customer-impacting incidents.
- Shape operational coverage: Help introduce and manage availability outside regular office hours as product complexity, scale and business criticality grow.
- Partner on architecture: Work with the Cloud Architect on technical direction, with architectural decisions reviewed and approved through the established process.
- Drive operational excellence: Translate requirements into technical and operational activities while promoting automation, continuous improvement and reliable execution.
- Cloud operations leadership: Experience leading Infrastructure Operations, Application Operations or Technical Application Management teams in cloud environments.
- Azure and AWS expertise: Strong knowledge of Azure and/or AWS services, hosting patterns, monitoring, logging and availability management.
- Operational tooling: Hands-on experience with Azure Monitor, Application Insights, AWS CloudWatch and related platforms.
- Global collaboration: Experience working with infrastructure operations teams across regions and time zones.
- Technical translation: Ability to turn functional requirements into clear technical and operational activities.
- Structured communication: Strong communication skills and a disciplined approach to prioritising operational work.
- Improvement mindset: A proactive, improvement-driven approach focused on automation and operational excellence in customer-facing cloud environments.
- Kuala Lumpur location: Capability to work with the Cloud Operations team operating from Kuala Lumpur.
Our client offers an attractive remuneration package and other benefits, such as:
- Competitive remuneration: Receive a competitive salary package.
- Hybrid flexibility: Work in an international and innovative environment with the flexibility to work from home three days a week.
- Global technology community: Collaborate with more than 2,000 colleagues worldwide, including approximately 730 technology professionals.
- Generous leave offering: Enjoy 19 vacation days and loyalty days, increasing to up to 21 days in the fifth year of service.
- Community contribution: Access three CSR days to give back to the local community.
- Enhanced EPF: Benefit from an enhanced employer EPF contribution scheme.
- Monthly meal allowance: Receive a fixed monthly meal allowance.
- Wellbeing allowance: Access support for activities and choices that promote wellbeing.
- Flexi-benefit: Benefit from a flexible benefits offering.
- Annual bonus: Be eligible for an annual bonus.
- Medical and insurance coverage: Receive comprehensive medical and insurance coverage.
- Workplace refreshments: Enjoy free-flow beverages and snacks in the office, alongside access to a coffee bar.
- Learning and development: Access training through the learning and development centre to build skills and support career potential.
Ready to join this role? Click Apply now to submit your resume and share your availability and expected salary with us!
All information received will be kept strictly confidential and will be used only for employment-related purposes.