Cloud Operations Specialist (KMA)
Job Summary
Gather and analyze system and application metrics to optimize performance and reliability. Collaborate with cross-functional teams to enhance services, automate workflows, and deliver projects on time while balancing feature development and operational stability.
Responsibilities
- Analyze operating system and application metrics to identify performance issues and support fault diagnosis
- Collaborate with cross-functional teams to test workflows and implement best practices that improve service quality
- Participate in system design consulting, platform management, and capacity planning using Broadcom VMware knowledge where applicable
- Automate processes and implement system uplifts to develop sustainable systems and services
- Define and meet service-level objectives to balance feature development speed with system reliability
- Proactively identify problems, performance bottlenecks, and improvement opportunities through automation and workflow enhancements
- Coordinate with delivery teams to ensure timely project and service delivery while maintaining operational focus
- Apply software development lifecycle (SDLC) understanding and development knowledge to support system improvements
Required Competencies and Certifications
- Bachelor Degree in Computer Science or related fields
- 6–8 years or more of experience in IT infrastructure operations or related fields
Preferred Competencies and Qualifications
- Proficiency in programming using structured and object-oriented programming languages
- Experience with infrastructure and related technologies
- Understanding of continuous integration and continuous delivery (CI/CD) processes
- Excellent written and verbal communication skills
- Team-oriented with a strong customer service mindset
- Ability to work independently and manage multiple tasks simultaneously
- Strong analytical skills and attention to detail
Technical Knowledge
- Operating Systems: RedHat Linux, Windows, CentOS, Ubuntu
- Container Orchestration & Runtime: Docker, Kubernetes
- Monitoring & Performance: Observability tools