Cloud R Analyst
Summary
Investigates and resolves cloud-hosted production incidents, triaging across teams and managing requests via ServiceNow to ensure timely resolution.
Duties & Responsibilities Investigates and resolves complex Tier 2 incidents involving cloud-hosted production applications and infrastructure. Triages issues across application, database, network, infrastructure, and product teams, ensuring appropriate ownership and timely resolution. Manages incidents, requests, and operational tasks through ServiceNow in accordance with established priorities, escalation paths, and service-level agreements. Administers and supports production environments ho…