Cloud Service Manager

Salary: £104,000 - 130,000 per year

Requirements:

• Strong ITIL/service management experience.
• Experience across Incident, Change, Problem and Service Request Management.
• Cloud service and multi-supplier experience.
• Experience delivering Continual Service Improvement (CSI) and service reporting.
• Experience with Jira Service Management, Confluence and Remedy or equivalent ITSM tooling.
• Strong stakeholder management, communication and documentation skills.
• Sole British nationality.

Responsibilities:

• Own and improve ITIL service management processes across Incident, Change, Problem, Service Request and Knowledge Management.
• Drive Continual Service Improvement (CSI).
• Support cloud-based and multi-supplier service environments.
• Manage service governance, reporting, performance monitoring and operational reviews.
• Support Service Desk and operational teams with escalations and service coordination.
• Maintain service documentation, knowledge articles and operational processes.
• Work with stakeholders and suppliers to improve service delivery and customer experience.

Technologies:

• Cloud
• Confluence
• Support
• ITIL
• ITSM
• JIRA
• DevOps

More:

We are seeking an experienced Service Management Consultant to join our Defence programme in Corsham. The role is focused on designing, implementing and continually improving ITIL-aligned service management processes within a cloud-based environment, working closely with suppliers, operational teams and customer stakeholders. This is an inside IR35 contract at a rate of £400 to £500, with the role based in Corsham for 1-2 days per week and an initial duration through the end of March 2027.

last updated 39 week of 2026