Cloud Support Associate
Job Description
We are looking for a Systems / Infrastructure Engineer to support the administration, monitoring, maintenance, and provisioning of enterprise IT infrastructure across a multi-tenant environment.
Key Responsibilities
Monitor the health and security status of approximately 120 servers using Tenable SC.
Support the upcoming technology refresh for mainstream systems.
Perform 1st-level troubleshooting for server and VM-related issues.
Troubleshoot and escalate hardware faults and software errors to contractors/vendors.
Ensure compliance and security standards across managed systems.
Perform VM and project resource provisioning across multi-tenant environments.
Carry out regular patching and maintenance of managed systems.
Administer and support common infrastructure services, including:
Active Directory (AD)
SQL Database
Veeam Backup
Microsoft Configuration Manager (MECM/SCCM)
Symantec Endpoint Protection Manager (SEPM)
Requirements
- Minimum Diploma in Information Technology, Electrical & Electronics Engineering, or a related discipline.
- At least 2 years of relevant IT industry experience.
- Hands-on experience with:
- RHEL and Windows Server Administration
- Windows client administration and OS image provisioning
- Nutanix platforms, including Prism Central, Nutanix Files, and Nutanix Move
- Ansible
Possess at least one Professional-level or higher Cloud / Hyper-Converged Infrastructure certification from AWS, Microsoft, Google, Oracle, Nutanix, VMware, or equivalent