Cloud Support Engineer
Summary
L1/L2 cloud support engineer in Hamilton, NZ, owning technical issues across cloud and hybrid infrastructures (M365, Azure, Windows Server/AD, Citrix/RDS, VoIP), driving root cause analysis and joining an after-hours on-call roster, with mentoring duties and growth paths toward architecture or service management.
Salary: $75,000 – $90,000 per year
Cloud Support Engineer (L2) – Mentoring & Career Growth – Hamilton
Ready to level up your career in Cloud IT services? Join my client’s dynamic team as a Cloud Support Engineer in Hamilton. They’re a rapidly growing company offering an engaging work environment, real technical leadership opportunities, and a clear path for career progression.
What You'll Do:
As a Cloud Support Engineer, you’ll operate at L1 and L2 levels, taking ownership of technical issues.
You’ll:
Provide technical support across cloud and hybrid infrastructures, ensuring SLA targets are met
Lead root cause analysis and drive permanent resolutions for recurring incidents
Proactively update and manage service tickets, with a focus on knowledge sharing
Participate in an on-call roster for after-hours support
Why Join Them:
This is not just another support role – it’s a stepping stone. You’ll have unrivalled opportunities for growth into service management, operations, platform development, or technical architecture. You’ll join a collaborative, motivated, and experienced team known for innovative platforms, products, and an unwavering commitment to customer service. Plus, you’ll help shape the next generation of cloud engineers through hands-on mentoring.
What We're Looking For:
Proven experience in L1/L2 support, service desk, or systems engineering
Strong technical foundation in traditional Microsoft infrastructure and M365 technologies
Excellent troubleshooting, communication, and the ability to stay calm under pressure
A top performer who values building strong client relationships and thrives in high-pressure situations
Why You'll Love It Here
We value positivity, dependability, motivation, and adaptability. You’ll work with cutting-edge technologies including:
M365 Modern Workplace (Office365)
Windows Server & Active Directory
Citrix / RDS
VoIP
Azure / cloud platforms
Ready to Join Us?
If you’re ready to step into a role where your expertise and mentoring skills will make a real impact – and you’re based in or looking to move to Hamilton – don’t hesitate to reach out.
Call John @ Fuse IT Recruitment at (09) 377 2759 or simply apply through this ad.
We’re excited to hear from you and discuss this fantastic opportunity!