Cloud Support Engineer

Salary: RM 3,500 – RM 4,000 per month

Role Overview

We are seeking a proactive and detail-oriented Cloud Support Engineer to join our technical operations team. In this role, you will be the critical second line of defense by maintaining Azure cloud infrastructure and on-premises workloads to guarantee system reliability and drive rapid incident resolution. The ideal candidate possesses a strong foundation in Linux system administration, containerization and modern observability tools coupled with the ability to troubleshoot complex technical issues in a fast-paced environment. Fluency in both English and Mandarin is essential to support our diverse client base.

Key Responsibilities

Infrastructure & Operations Support

● Provide level 2 technical support for both Azure cloud infrastructure (AKS, Azure Monitor, Event Hubs, Azure DB PostgreSQL, Azure Cache for Redis) and on-premises workloads.
● Execute daily Business-as-Usual (BAU) activities, system monitoring, and preventative maintenance to ensure high availability and performance.
● Support application deployments, migrations and planned production changes with minimal disruption to services.

Automation & Scripting

● Develop, execute Unix/Linux commands and shell scripts e.g. Bash, PowerShell to streamline system administration, automate repetitive operational tasks and enhance monitoring capabilities.
● Leverage configuration management tools e.g. Ansible to maintain consistency across infrastructure environments.

Incident Management & Troubleshooting

● Proactively monitor systems dashboard metrics, analyze application and infrastructure logs to prevent potential outages.
● Contribute to Root Cause Analysis (RCA) to implement long-term fixes.
● Ensure the timely resolution of technical incidents and escalate critical issues while strictly adhering to agreed Service Level Agreements (SLAs).

Requirements

Education & Experience

● Qualifications: Bachelor’s Degree in Computer Science, Information Technology or related technical field.
● Experience: 1–2 years hands-on or support experience working with major cloud platforms (Azure preferred; AWS or GCP is a plus). Fresh graduates are welcome to apply.

Technical Proficiencies

● Operating Systems: Strong command of Linux system administration (e.g. RHEL, Rocky Linux, Ubuntu).
● Containerization & Orchestration: Foundational knowledge of Docker and Kubernetes.
● Observability & Logging: Experience utilizing modern monitoring and logging stacks for troubleshooting (e.g. Grafana, Prometheus, Datadog, Splunk).
● Automation & Scripting: Proficiency in scripting languages (e.g. Bash, PowerShell) and familiarity with configuration management tools (e.g. Ansible).
● Middleware & Data Streaming: Basic understanding of messaging and middleware platforms concept (e.g. Apache Kafka, Apache Flink, Zookeeper).

● Networking Fundamentals: Basic understanding of core networking concepts (DNS, TCP/IP, HTTPS, Load Balancers, Firewalls) and troubleshooting utilities (ping, tracert, nslookup, netstat).
● API & Integrations: Basic understanding of REST API concepts and familiarity with API testing and interaction tools (e.g., Postman).

Soft Skills & Languages

● Communication: Bilingual proficiency in English and Mandarin (both written and spoken) is strictly required to effectively support and communicate with Mandarin-speaking customers and stakeholders.
● Problem-Solving: Analytical mindset with a strong ability to systematically troubleshoot and document complex technical issues.