Cloud Support Intern

About the Opportunity

The Cloud Support Intern supports cloud operations while gaining hands-on experience with leading cloud platforms, tools, and technologies in a remote work environment. Designed for high school students interested in exploring careers in technology, this internship provides the opportunity to work alongside experienced cloud engineers and IT professionals on real-world projects involving cloud implementation, maintenance, security, troubleshooting, automation, and optimization. This position operates in a telework environment with on-site work required as needed.

Success in this role looks like demonstrating curiosity, taking initiative, applying feedback, and contributing to cloud-related projects while developing technical and professional skills. A successful intern will collaborate effectively with the team, complete assigned tasks with attention to detail, and build a strong foundation for continued education and future career opportunities in the technology industry.

What You Will Do in This Role

The Cloud Support Intern supports cloud operations by assisting with resource deployment, system monitoring, automation, troubleshooting, security, documentation, maintenance, application development, and research across major cloud platforms.

Responsibilities include:

• Assist in the deployment, configuration, and management of cloud resources (e.g., virtual machines, storage, networks) on major cloud platforms

• Monitor cloud systems for performance, security, and cost efficiency

• Participate in basic scripting and automation tasks to streamline cloud operations

• Participate in troubleshooting, resolving cloud-related technical issues, and participate in root cause analysis

• Learn and apply cloud security best practices, assisting in implementing security measures and ensuring compliance

• Contribute to documentation of cloud environments, processes, and best practices

• Participate in team meetings, training sessions, and knowledge-sharing initiatives

• Assist with data backup and recovery activities, and contribute to defining patch management and lifecycle processes for cloud systems

• Collaborate with developers and DevOps teams on cloud-native application development

• Research new cloud services, trends, and tools to support team decision-making

• Perform other duties and responsibilities as assigned.

What You Will Bring

Required qualifications

• Interested in pursuing a career in Computer Science, Information Technology, Computer Engineering, or a related technical field

• Basic understanding of cloud computing concepts and principles (IaaS, PaaS, SaaS)

• Familiarity with at least one major cloud provider (AWS, Azure, or Google Cloud Platform) through coursework or personal projects

• Basic experience in programming or scripting (e.g., Python, Java, JavaScript, PowerShell, Bash)

• A general understanding of Linux/Windows operating systems fundamentals

• Familiarity with basic networking concepts (TCP/IP, DNS, HTTP)

• Strong problem-solving and analytical skills

• Clear communication, both in writing and when speaking

• Ability to work effectively in a team environment and independently with minimal supervision

• Eagerness to learn and adapt to new technologies quickly

• Strong attention to detail and organizational skills

Preferred qualifications

• Basic understanding of Infrastructure as Code (IaC) tools (e.g., Terraform, CloudFormation)

• Interest in cloud security and compliance

• Experience with agile methodologies

• Relevant cloud certifications (e.g., AWS Cloud Practitioner, Azure Fundamentals)

Work Environment

• This work is normally completed in a remote environment.

Physical Demands

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to access and navigate each department at the organization's and client facilities.

Travel Required

• No

Proficiency Requirement

• The employee is expected to demonstrate proficiency in all essential job functions, tools, and processes related to this position within the first 90 days of employment. This includes acquiring a thorough understanding of job-specific responsibilities, systems, and workflows as outlined during onboarding and training. Failure to meet this requirement may result in additional training, reassessment, or other actions as deemed necessary by management.