Cloud System Engineer
Summary
Cloud support engineer (L2) at an IT services company: troubleshooting customer production issues on AWS, Linux, and Kubernetes within agreed SLAs, mentoring L1 teammates, and writing method-of-procedure docs before changes go live — on a shifting schedule with standby/on-call duty.
What You'll Do
Be the go-to person for our customers with standby and on-call support
Help customers tackle their technical challenges, and recommend solutions along the way
Resolve trouble tickets escalated to L2, and keep them within the agreed SLA
Level up our L1 teammates by mentoring them on technical knowledge and skills
Write and document a Method of Procedure (MOP) before any change goes live
What You Bring
D3 or S1 in Information Technology
1-2 years of experience in the IT industry
Solid troubleshooting skills in production environments
Proficiency in AWS, Linux, and Kubernetes (kubectl CLI)
Good grasp of processes, standards, and compliance requirements
Excellent communication and collaboration skills
Hands-on experience with AWS EKS, networking, compute, storage, and database services
Willing to work on a shifting work arrangement