Cloud Systems Administrator
I. PURPOSE
The Systems Administrator is responsible for delivering advanced operational support for managed cloud environments by resolving escalated incidents, executing complex service requests, and ensuring system stability, performance, and compliance. This role acts as a critical escalation point from L1 support, performing in-depth troubleshooting, leading root cause analysis for high-severity issues, and implementing effective solutions. The analyst drives continuous improvement through automation, optimization, and adherence to governance standards, while collaborating with cross-functional teams to enhance service reliability, operational efficiency, and overall cloud platform health.
II. DUTIES AND RESPONSIBILITIES
Maintain and reconcile asset records in the CMDB, ensuring accuracy during deployments and decommissions
Analyze resource utilization and recommend optimization actions such as rightsizing and reallocation
Enforce and remediate resource tagging compliance across cloud environments
Review vulnerability advisories, assess impact, and track mitigation progress and risk exposure
Correlate events, identify root cause patterns, and fine-tune monitoring thresholds to reduce alert noise
Perform deep incident troubleshooting using logs and diagnostics across compute, storage, network, and backup services
Lead root cause analysis (RCA) for high-severity incidents and coordinate with L3 teams or vendors when required
Execute complex or non-standard service requests, including changes and automation-driven tasks
Create and improve SOPs, templates, and service catalog items to streamline request fulfillment
Plan, assess, and implement changes with proper impact analysis, rollback strategies, and documentation
Participate in CAB discussions and update configuration baselines and CMDB after changes
Conduct problem investigations, document workarounds, and contribute to the knowledge base and KEDB
Schedule, deploy, and validate patches, coordinating with stakeholders for shared responsibilities
Generate operational reports, trend analyses, and emergency patch advisories as needed
Collaborate with governance and architecture teams to improve compliance, reliability, and operational standards
III. QUALIFICATIONS
A. Minimum Education
Bachelor’s degree in Computer Science, Information Technology, Computer Engineering and related field
B. Minimum Experience/Training
At least 3–5 years experience in Cloud Operations or Infrastructure Management.
Strong knowledge on any of these cloud platforms: Microsoft Azure, AWS, or GCP and their services (VMs, Storage, Networking, App Services, AKS, SQL MI).
Hands-on experience with known ITSM platforms (ManageEngine SDP, ServiceNow, Jira, etc).
Familiarity with ITIL processes: Incident, Problem, Change, Event, and Patch Management.
Proficiency in diagnostics and log analysis for troubleshooting.
Ability to develop and modify automation scripts (PowerShell, Python) including Infra-as-a-Code using Terraform, ARM, etc.
Understanding of resource tagging, governance policies, and optimization techniques.
C. Competency
Advanced troubleshooting and RCA skills.
Strong analytical and optimization mindset.
Ability to automate and streamline operational tasks.
Collaboration with cross-functional teams and governance.
Excellent communication and documentation skills.
D. Preferred Qualifications
Azure Administrator Associate (AZ-104) or Azure Solutions Architect Associate certification. Other related cloud certifications are nice to have.
Knowledge of compliance frameworks (CIS Benchmarks, IM8).
Exposure to cost optimization and capacity planning.
IV. WORKING CONDITIONS
May require working beyond normal business hours, including weekends and holidays to meet project deadlines or address urgent client issues