Cloud Systems Engineer - Los Angeles, CA

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Planned Parenthood Los Angeles is seeking an experienced Cloud Systems Engineer with excellent technical skills to work full-time in our Downtown Los Angeles Headquarters. The Cloud Systems Engineer serves as the hands-on owner, Subject Matter Expert, and primary point of contact for PPLA's Cloud ecosystem of products. This includes managing the Microsoft 365 stack, Azure, AWS, and Citrix services, and all related products, licenses, and integrations. The role is responsible for ensuring that all Cloud services, both PPLA managed as well as vendor hosted and managed, are right sized to optimize both utilization and costs, with a focus on efficient license management. This role will help lead all Cloud and Cloud migration related projects from an infrastructure perspective, managing cloud consumption to control costs, and ensuring seamless integration and functionality of Cloud services across the organization.

This role collaborates closely with internal teams and third-party vendors to implement, maintain, and scale Cloud solutions that align with the business's evolving needs. Additionally, the role will provide continuous training to the IT team on Cloud tools, act as an in-house consultant for Cloud opportunities and license management and maintain technical leadership over the entire Cloud ecosystem within PPLA. They also have hands-on involvement with escalated help desk issues and ensure the successful execution of all Cloud related projects and ongoing maintenance, serving as a key part of the high-performance Agile IT department.

Over one hundred years ago, Planned Parenthood was founded on the idea that everyone should have the information and care they need to live strong, healthy lives and fulfill their dreams. Founded 57+ years ago, Planned Parenthood Los Angeles is one of the largest providers of reproductive health care services in Los Angeles County. The Planned Parenthood Los Angeles (PPLA) team works together to provide high-quality, affordable reproductive health care to women, men, and young people across Los Angeles County. At PPLA, you will discover a culture of like-minded individuals who are eager to make positive contributions to their community and to the Planned Parenthood mission.

Our Ideal Candidate will have the following qualifications:

Bachelor’s degree or higher in a technology related field, or relevant certification and equivalent experience required.
Minimum of 12 years of IT engineering experience with a minimum of 8 years of systems and network experience required.
Minimum 8 years’ direct hands-on experience required with Cloud solutions in Enterprise environments required
Certifications relevant to Microsoft 365 and cloud services management such as Microsoft Certified: Enterprise Administrator Expert or similar credentials that validate deep expertise in Cloud technologies and services highly preferred
Certifications in cybersecurity, such as CISSP or CISM, to underline a strong emphasis on security, particularly valuable in a healthcare setting highly preferred.
Minimum 5 years’ experience of ITIL framework, ideally backed by certification, to ensure best practices in IT service management and continuous improvement processes are understood and applied required.
Experience with agile and scrum methodologies, certified Scrum Master or similar qualifications could be beneficial, underscoring the ability to manage projects effectively and adapt to agile working environments highly preferred
Minimum 5 years’ experience in deploying and managing Microsoft 365 services including OneDrive, SharePoint, Teams, InTune, and EntraID, preferrably in a healthcare environment required.
Minimum 5 years’ experience in implementing Microsoft Azure and AWS solutions with a focus on integration, efficiency, and functionality across a diverse technology ecosystem required.
Familiarity with implementing security protocols that align with the Zero Trust framework and data protection measures, critical for maintaining the security and integrity of sensitive health data highly preferred.
Experience conducting security assessments and audits, highlighting the capability to identify vulnerabilities and implement risk mitigation strategies effectively highly preferred.
Minimum 5 years’ experience Integration of Cloud products with other essential platforms and technologies, such as EHR systems, and SSO authentication applications, demonstrating the ability to work in a technologically diverse environment.
Reliable means of transportation for onsite and off-site work within LA County.

About the position:

Design, build, deploy, and manage the deployment of Microsoft Azure products and solutions including hosted resources, data storage, and virtual networks.
Collaborate with IT leadership with the migration of on-prem systems and services, such as file servers, application servers, and domain management servers and services to Cloud systems, focused on efficient Cloud services and license utilization and strengthening our business continuity and resiliency.
Build, deploy, manage, and act as subject matter expert for Microsoft 365 services including OneDrive, SharePoint, Teams, InTune, and EntraID within a clinical healthcare environment.
Collaborate with IT leadership on the migration of data from on-prem data repositories (file servers) to OneDrive and SharePoint, focusing on security and DLP, along with facilitating the associated workforce’s workflow change management
Ensure seamless integration of Microsoft products with other platforms and technologies, including EHR systems (preferably NextGen), Okta, Great Plains, Acumatica, and ITSM systems such as SolarWinds.
In partnership with IT leadership lead on-prem and Cloud system consolidation and simplification initiatives to streamline, secure, strengthen, and future-proof the PPLA network and systems infrastructure.
Support the enforcement of policies related to identity management, ensuring compliance with our regulations and standards.
Create and support the enforcement of data governance policies to ensure data integrity, security, and compliance with healthcare regulations.
Oversee data management processes, ensuring data is accessible, reliable, and secure to meet the needs of a diverse group of stakeholders
Implement data classification and protection measures against all data storage in Cloud solutions in line with the Zero Trust framework and the principle of least privilege.
In close collaboration with IT leadership and other IT teams and partners, develop and continuously improve security practices, applying the Zero Trust framework to protect organizational assets.
Implement security best practices and compliance measures, ensuring all systems are planned, designed, and implemented to adhere to healthcare-specific security standards, organizational policies and internal standardized procedures.
Conduct regular security assessments and audits to identify vulnerabilities and mitigate risks.
Collaborate with cross-functional teams to support IT initiatives and projects, promoting a collaborative and efficient work environment.
Assist and support network infrastructure management to maintain and enhance security.
Apply knowledge of the ITIL framework for effective IT service management and continuous improvement.
Utilize agile and scrum methodologies to manage projects and deliver solutions efficiently, ensuring timely completion and high-quality outcomes.
Effectively collaborate with MSPs to ensure the delivery of high-quality IT services and support.
Facilitate clear and consistent communication between internal IT teams and MSPs.
Participate in the on call rotating schedule for IT department.

Generous salary and benefits package includes:

Medical, dental, and vision coverage options for you and eligible dependents
Free basic life/AD&D policy with additional voluntary coverage options
Short Term Disability, Critical Illness and Accident policies
403(b) Retirement plan with up to 3% employer match
Medical and Dependent Flexible Spending Account plans
Public Transportation and Commuter Pre-Tax Reimbursements
Generous vacation, sick, and holiday benefits
Hiring range: $139,333.00 - $167,200.00 per year (Exempt)

Compensation Philosophy and Position Hiring Range:

At Planned Parenthood Los Angeles we continuously work towards our value of "we respect and honor all people", which also relates to our compensation philosophy. PPLA recognizes that decisions about pay, and benefits have significant impact on staff, so we are committed to ensuring all positions are rooted in a description that identifies competencies, duties, responsibilities, and qualifications, and that they are compensated equitably which considers both internal organizational equity and market compensation data for similar roles.

Equal Employment Opportunity will be afforded to all applicants and other covered persons without regard to protected characteristics, including their perceived protected characteristic. Protected categories include: race (including traits historically associated with race, including but not limited to, hair texture and protective hair styles such as, braids, locs, and twists as examples but not exhaustive list), color, religion or religious creed (including religious belief, observation, practice, dress, and grooming practices), national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding/chestfeeding, or related medical conditions), reproductive health decision-making, gender, gender identity, gender expression, age (40 years and over), sexual orientation, veteran and/or military status (including past, current or prospective service in the uniformed service), and any other characteristic protected under applicable federal, state or local law. PPLA will consider for employment qualified applicants with criminal histories in accordance with the requirements of Los Angeles Fair Chance Initiative for Hiring.

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What this application asks

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Resume/CV, Full name, Email, Phone, Current location, Current company

What type of work are you available for? Please choose all that apply: yes / no · optional
Date you're available to start work:
Have you ever been employed with PPLA before? choose one
If Yes to above, provide dates: optional
Will you travel if job requires it? choose one
Are you fluent in a language other than English? If yes, what other language(s) do you speak? optional
Are you available to work on Saturdays if required of the position? choose one
What is your desired salary range or hourly rate of pay? optional
How did you hear about this position? (Please select the appropriate source): choose one
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If you were referred by a current employee of PPLA, please provide their name: optional
Are you currently employed by another Planned Parenthood or have you been in the past? choose one
If Yes to above, please provide name of PP affiliate and your employment dates with them: optional
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Attach a cover letter or other applicable documents here if desired (such as MA cert, license, BLS card, etc.) upload · optional
I certify that all of the information that I have provided to apply for and secure work with this employer is true, complete and correct. I understand that if I am extended an offer of employment, the offer will be contingent on the successful completion of a background check, employment references and validation of required licensure / education. I understand that this employer does not unlawfully discriminate in employment and no question on this application is used for the purpose of limiting or eliminating any applicant from consideration for employment on any basis prohibited by applicable local, state and federal law. If I am hired, I understand that this employment is at-will and I am free to resign at any time, with or without cause and with or without prior notice, and the employer reserves the same right to terminate my employment at any time, with or without cause and with or without prior notice, except as may be required by law. This application does not constitute an agreement or contract for employment for any specified period or definite duration. I understand that no supervisor or representative of the employer is authorized to make any assurances to the contrary and that no implied oral or written agreements contrary to the foregoing express language are valid unless they are in writing and signed by the CEO. I also understand that if I am hired, I will be required to provide proof of identity and legal authorization to work in the United States and that federal immigration laws require me to complete an I-9 form in this regard. PPLA will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if PPLA is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. PPLA does not tolerate unlawful discrimination in its employment practices. No question on the application is used for the purpose of limiting or excluding an applicant from consideration for employment on the basis of the applicant’s sex, race, color, religion, national origin, citizenship, age, disability, or any other protected status under applicable federal, state and local law. PPLA likewise does not tolerate harassment based on sex, race, color, religion, national origin, citizenship, age, disability, or any other protected status under applicable federal, state and local law. PPLA is committed to the full inclusion of all qualified individuals. As part of this commitment, PPLA will ensure that persons with disabilities are provided reasonable accommodations. If you require reasonable accommodation to complete a job application, a job interview or to otherwise participate in the hiring process, please contact the PPLA Recruitment Department at [email protected]. I understand that any information provided by me that is found to be false, incomplete or misrepresented in any respect, will be sufficient cause to (i) eliminate me from further consideration for employment, or (ii) may result in disciplinary action including up to separation of employment, whenever it is discovered. DO NOT SIGN UNTIL YOU HAVE READ THE ABOVE APPLICANT STATEMENT. I certify that I have read, fully understand and accept all terms of the foregoing Applicant Statement. Do you agree? choose one

Cloud Systems Engineer - Los Angeles, CA

Our Ideal Candidate will have the following qualifications:

About the position:

Generous salary and benefits package includes:

What this application asks

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