Club Lounge Receptionist - InterContinental Abu Dhabi

InterContinental Abu Dhabi is looking for a polished, welcoming, and guest-focused Club Lounge Receptionist to join our team. As the first point of contact for guests visiting Club InterContinental, you will play a key role in delivering a personalised arrival experience, managing guest enquiries, and ensuring every interaction reflects the hotel's commitment to exceptional luxury hospitality.

A little taste of your day-to-day:

Every day is different, but you will mainly be responsible for:

• Welcome Club InterContinental guests warmly and professionally, creating an excellent first impression upon arrival.
• Manage guest arrivals and departures within the lounge, ensuring a smooth, personalised, and seamless experience.
• Verify guest eligibility and access to the Club Lounge in accordance with hotel procedures.
• Maintain accurate records of guest visits, preferences, special requests, and relevant information.
• Respond to guest enquiries regarding hotel facilities, dining options, services, and local attractions.
• Recognise VIPs and returning guests, ensuring their preferences and requirements are anticipated and attended to.
• Coordinate with Front Office, Food & Beverage, Concierge, and other departments to fulfil guest requests efficiently.
• Handle telephone calls, messages, and guest communications professionally and promptly.
• Assist with restaurant reservations, transportation arrangements, and other guest requests as required.
• Provide personalised recommendations and accurate information to enhance the overall guest experience.
• Handle guest feedback and concerns with tact and professionalism, escalating matters to the appropriate team when necessary.
• Maintain a professional and organised reception area, ensuring all guest-facing spaces reflect the hotel's standards.
• Ensure guest information and records are handled with discretion and confidentiality.
• Stay informed about hotel promotions, events, facilities, and services to provide relevant information to guests.
• Support the smooth daily operation of Club InterContinental by maintaining effective communication and coordination with the lounge team.

What we need from you:

• Previous experience in Front Office, Guest Relations, Reception, or a similar guest-facing role, preferably within a luxury hotel.
• Excellent verbal and written communication skills, with a warm and confident approach to guest interaction.
• Strong organisational skills and attention to detail, with the ability to manage multiple requests efficiently.
• Professional grooming, polished presentation, and excellent hospitality etiquette.
• Good computer skills and familiarity with hotel property management systems is an advantage.
• A genuine passion for luxury hospitality and delivering personalised guest experiences.
• Ability to handle guest concerns discreetly and remain composed in a fast-paced environment.
• Strong interpersonal skills and the ability to collaborate effectively with multiple departments.
• Proficiency in English; additional languages are an advantage.
• Flexibility to work rotational shifts, including weekends and public holidays.

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.