Club Lounge Restaurant Manager

• Provide a visible and approachable leadership presence within the restaurant at all times.
• Oversee the day-to-day operation of the restaurant, ensuring smooth and efficient service delivery.
• Lead, motivate, and support the restaurant team to deliver exceptional guest experiences.
• Ensure all opening, service, and closing procedures are completed in line with company standards.
• Maintain the highest standards of cleanliness, presentation, food safety, and hygiene throughout the restaurant.
• Manage stock levels, ordering processes, and inventory controls to support operational requirements.
• Communicate professionally and effectively with guests, colleagues, and other departments.
• Ensure all team members remain guest-focused and deliver outstanding customer service.
• Monitor service standards and ensure the accurate taking and delivery of guest orders.
• Handle guest feedback, concerns, and complaints promptly, professionally, and effectively.
• Drive sales and profitability through upselling, promotions, and effective team engagement.
• Monitor daily business levels and forecasted trade to ensure appropriate staffing and resource allocation.
• Maintain accountability for cash handling, financial controls, and departmental budgets.
• Conduct pre-shift briefings and team meetings to communicate key operational and business objectives.
• Maintain comprehensive knowledge of all food and beverage menus, promotions, ingredients, and allergen information.
• Recruit, train, coach, and develop team members to support continuous improvement and succession planning.
• Ensure compliance with all company policies, health and safety requirements, food safety regulations, and licensing legislation.
• Lead by example, promoting company values and fostering a positive, high-performing team culture.
• Work collaboratively with other departments to support the overall success of the business.
• Identify opportunities to improve operational efficiency, guest satisfaction, and financial performance.
• Maintain a positive relationship with Golf Members, facilitating the experience of all patrons to LQA and Luxury standards.

Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.

• Proven experience in a Manager role within a luxury environment.
• Qualification in Hospitality Management/Food & Beverage preferred/ Relevant experience considered.
• Additional certification(s) in Food & Beverage will be an advantage
• Proven experience in all aspects of restaurant and banquet service.
• Minimum 2 years of relevant experience in a similar capacity with proven records in delivering results.
• Excellent reading, writing and oral proficiency in English language.

What is in it for you?

• Exclusive Discounts:
  • Fairmont, Raffles, and Accor Hotels (friends and family rates are included)
• Colleague restaurant
• You will benefit from training and development opportunities
• Competitive salary and benefits including pension
• 28 days of holiday including public holidays
• 1-5 days service award based on length of service

And last but not least you will get to work with a team of EXTRAORDINARY people.