Club Manager

JOB SUMMARY:

As a Club Manager, you’ll play a key role in ensuring the daily operations run smoothly, creating a clean and welcoming environment, and driving the success of your club. This is a hands-on position where you’ll connect with members, lead growth efforts, and help shape a top-tier fitness experience for everyone who walks through our doors.

DUTIES/RESPONSIBILITIES:

Sales & Growth

• Drive membership and personal training sales to achieve monthly goals.
• Connect with prospects, new members, and current members to engage them, schedule tours, and support retention and usage.
• Stay organized and on track with your sales and outreach efforts using a structured daily process.
• Implement local marketing campaigns with organic social media content and reach out to the community, strengthening brand awareness and building local connections.

Member Experience & Retention

• Ensure that every member enjoys a clean, welcoming, and high-quality experience at the gym.
• Provide exceptional service and keep in touch with new members and prospects through phone calls, texts, and face-to-face interactions.
• Assist members with delinquent accounts, following up as needed to resolve payment issues.
• Focus on keeping members engaged and addressing any concerns to help prevent cancellations.

Club Cleaning & Preventative Maintenance

• Perform daily and deep cleaning tasks, such as sanitizing equipment, dusting all surfaces, caring for floors, maintaining restrooms, and managing trash.
• Regularly check and maintain equipment to keep the club in top shape.
• Ensure all cleaning supplies and maintenance tools are well-stocked and organized.
• Report larger maintenance issues to the appropriate team for quick resolution.

Operations & Administrative Tasks

• Handle weekly bank deposits, till counts, and inventory tracking.
• Oversee the Personal Training department, tracking sessions and performance.
• Approve time-off requests and manage timecards to ensure proper staffing.
• Review club performance reports to identify trends and areas for improvement.

Leadership & Development

• Learn to effectively manage your daily tasks to meet set goals.
• Lead by example and provide support to your team as needed.
• Participate in weekly and monthly meetings and training to continuously grow in your role.
• Work closely with the Lead Manager or Regional Manager to ensure the overall success of the club.