Club Remington Representative
- Provides directions, assistance, and/or information as may be required to ensure customer satisfaction.
- Participates in special property promotions and creates excitement for those playing.
- Resolves customer disputes in accordance with authority or contact the reporting senior who may be able to solve the issue.
- Ensures compliance with all applicable regulations, laws, internal policies/procedures, and control protocols.
- Encourages carded play by actively engaging guests on the casino floor.
- Promotes excitement with a welcoming attitude when greeting guest at the Club or throughout the building. Including but not limited to:
- Smiling at every guest
- Standing to greet each guest
- Being familiar with the right response to challenging questions
- Knowledgeable about promotions and events throughout the property
- Finding the answer to guest requests
- Responsible for seeking out and knowing all current information pertaining to but not limited to:
- Current marketing promotions
- Special and group sales events
- Hours of operation for casino, wagering, live racing and all restaurants.
- General information for each of the above.
- Demonstrates an upbeat and outgoing demeanor while on the casino floor.
- Promotes outstanding customer relations.
- Ensures compliance with all casino and cash control policies, practices, and protocols.
- Performs other related duties as may be assigned by reporting senior.