Club Sol Manager

Job Description

Position: Club Sol Manager

Department: Marketing

Job Summary: The day-to-day operations of Club Sol to ensure the successful solicitation of players, ensure
offers are correctly attached to player accounts, and provide input to executive management on
the needs of players to create guest loyalty and support of Gaming Enterprise Division (GED)
revenue goals.

Duties and Responsibilities (specific areas of responsibility include but are not limited to):

• Oversees and directs Club Sol operations.
• Ensures guests receive a positive casino experience by providing them with outstanding individualized service including the ability to:
• Establish and maintain goodwill and relationships as well as handle and resolve problems, questions, and/or concerns of players.
• Attend and assist with the coordination and development of special events with applicable follow-up, as appropriate.
• Maintain a high level of visibility throughout the facility during the majority of the shift.
• Maintain a working knowledge of applicable gaming regulations and procedures.
• Interact with database management and Information Technology staff to ensure guests are rated accurately and receive proper offers.
• Act as an intermediary to resolve any complaints; work closely with management staff to resolve issues with guests.
• Create and implement programs consistent with GED goals.
• Monitors and adjusts performance to local competition.
• Reviews activities and promotions status with supervisor and other management staff, as appropriate.
• Monitors operations to ensure compliance with all standards and procedures established by the GED and the department as well as other applicable laws, rules, and regulations.
• Monitors the job performance of team members and provides feedback to aid in developing and enhancing skills.
• Supervises and develops direct reports by mentoring, coaching, and providing performance feedback; works collaboratively with them to design professional development plans that support their continuous learning.
• Holds regularly scheduled staff meetings.
• Maintains appropriate staffing levels; oversees interviewing, training, and scheduling; recommends and delivers disciplinary action, as appropriate.
• Interprets departmental policy and procedures for staff and assists with disseminating and otherwise ensuring that staff understand and comply.
• Prepare performance appraisals to ensure deadlines are met and that standards are applied consistently across the department.
• Assists with the formulation and delivery of training programs as well as maintains training records to ensure all team members receive training on an on-going basis.
• Exhibits superb team leadership/development and partnering ability while working with department team members and other department staff.
• Maximizes cost effectiveness by ensuring compliance with established budget and labor benchmarks.
• Confers with management staff concerning operational deficiencies and areas in need of attention.
• Performs budget related duties such as budget development, monitoring, and reconciliation.
• Facilitates the flow of budget information to ensure management and other staff are informed of budget limitations and requirements.
• Assists with the development of long-term strategic planning regarding staffing; ensures delivery is consistent with the GED’s mission and business strategy.
• Performs other job-related duties as required or assigned.

Essential functions of the position:

• Must be able to lift and carry 25lbs, with or without reasonable accommodation.
• Must be able to stand, sit, and walk for long periods of time during shift.
• Must be able to learn/operate a pallet jack.
• Must be able to bend/crouch for short periods of time.

Knowledge, Skills, and Abilities:

• Knowledge of the standards, procedures, supplies, equipment, and techniques used in the casino player tracking system.
• Knowledge of administrative operations, including general accounting principles and practices, office operations, and equipment and inventory ordering and control measures.
• Knowledge of supervisory principles and practices.
• Understands, or can learn, the Player Tracking system and understands the importance of the programs this system is used for.
• Strong organizational, planning, and time management skills.
• Computer proficiency with word processing and spreadsheet applications.
• Skilled in working courteously with the public as well as developing and maintaining good working relationships.
• Ability to provide excellent guest service to all guests and other team members.
• Ability to communicate and follow directions effectively.
• Ability to control costs related to manpower, productivity, and other expenses.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to perform basic mathematical computations pertaining to the position.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to work in a smoking environment.

Minimum Qualifications:

• High school diploma or G.E.D.
• A minimum of three (3) year’s progressively responsible marketing/gaming/hospitality, or Player Development experience, and a minimum of two (2) years of management experience.
• Computer proficiency with word processing and spreadsheet applications.
• Demonstrated track record of reliability, responsiveness, and creativity.
• Must be able to work any shift, weekends, holidays, special events, and overtime, as needed.
• Must have employment eligibility in the U.S.
• Must be able to successfully pass a drug test.
• Must be able to obtain, and retain a valid gaming license.

Preferred Qualifications:

• Bachelor’s degree in related field
• Bilingual (English/Spanish).