Club Sports Customer Service Student Worker
The Customer Service Summer Temp provides front-line support at the LaHaye Ice Center, ensuring exceptional guest experiences and assisting with administrative and operational tasks. This role requires strong communication skills, attention to detail, and the ability to work collaboratively in alignment with Liberty University’s mission.
Primary Responsibilities
Customer Service Support
Perform opening and closing duties for the LaHaye Ice Center.
Greet and assist guests visiting the facility for rink viewing, events, or meetings.
Communicate with full-time staff regarding scheduled visitors and meetings.
Work effectively as a team member, embracing and fostering Liberty University’s mission.
Front Desk Operations (Swiper)
Record all outside guests, students, faculty, and alumni entering the facility.
Track daily guest usage for reporting purposes.
Package and Mail Handling
Receive and distribute incoming packages for LaHaye Ice Center staff and Club Sports coaches.
Deliver packages to appropriate offices or notify coaches located outside the rink.
Phone Communication
Answer incoming calls for both LaHaye Ice Center and Club Sports.
Provide accurate information regarding:
Coach contact details
Hockey camp inquiries
Public skating and session schedules
Ice rental opportunities
Hockey game details and ticket information
Payment Processing (QuadPoint)
Handle payments for facility events and usage.
Complete transactions for:
Club Sports team dues
Team apparel purchases
Concessions
Public event admissions (public skate, open hockey, freestyle sessions)
Club Sports Administrative Support
Assist staff and coaches with administrative tasks, including:
Updating university-wide scheduling systems
Maintaining inter-rink scheduling documents
Creating documents for Club Sports or customer service needs
Provide occasional support for concessions and event staffing.
Summer Camp Assistance
Support summer camp operations as needed.
Driving Requirements
If the employee is required to travel in performing the duties and responsibilities of the position, the use of one’s personal vehicle (or LU vehicles) may be required for travel. Proof of a valid driver’s license, an acceptable DMV record, LU Driving Approval, and liability insurance is required when driving in the performance of the employee’s position.
Additional information on Work study may be found here.
Time Type
Part timeLocation
Onsite
Pay Rate
Starting at $12.77
Student employees are paid at least the current Virginia minimum wage per hour. Pay may vary by position and department based on job responsibilities, required skills, available funding, and market conditions.
The University is an Equal Opportunity Employer. We believe it is our moral and legal obligation to meet the responsibility of ensuring that all management practices regarding employees are conducted in a nondiscriminatory manner. In compliance with Title VII of the 1964 Civil Rights Act, and other applicable federal and state statutes, all recruiting, hiring, training, and promoting for all job classifications will be administered without regard to race, color, ancestry, age, sex, national origin, pregnancy or childbirth, disability, military veteran status or other applicable status protected by law, including state of employment protected classes. It is, therefore, our policy and intention to evaluate all employees and prospective employees strictly according to the requirements of the job. All personnel related activities such as compensation, benefits, transfers, job classification, assignments, working conditions, educational assistance, terminations, layoffs, and return from layoffs, and all other terms, conditions and privileges of employment will be administered without regard to race, color, ancestry, age, sex, national origin, pregnancy or childbirth, disability, military veteran status or other applicable status protected by law, including all applicable state of employment protected classes. The University is a Christian religious-affiliated organization; and as such, is not subject to religious discrimination requirements. The University’s hiring practices and EEO discrimination practices are in full compliance with both federal and state law. Federal law creates an exception to the “religion” component of the employment discrimination laws for religious organizations (including educational institutions), and permits them to give employment practice preference to members of their own religious beliefs.