Cluster General Manager (Raffles Sentosa Singapore and Sofitel Singapore Sentosa)

Company Description

Wea re far more than a worldwide leader. We are more than 240 000 women and men who share something unique.
Each and every day we host the world. We care for millions of people. We are all moved by curiosity. We love blending cultures. We are proud of our differences
Yes, we lead the way. But we want to go further, With audacity, With imagination, With passion

ACCOR HOTELS - Feel Welcome In more than 4 100 hotels in 95 countries

The Position

Reporting into the Senior Vice President Operations, Southeast Asia, Japan, South Korea and Maldives ,Sofitel Legend, Sofitel, MGallery and Emblems and Vice President, Operations, Raffles and Fairmont, Asia Pacific, the Cluster General Manager oversees the overall management and strategic direction of the Hotels in accordance with company standards, mission statement, vision and values. The maximization of financial performance, guest satisfaction and Brand colleagues development is an integral part of the position. Furthermore it is essential to assist both SVP/VP, Operations in the development and communication of strategies, goals and objectives as well as the development, implementation and monitoring of financial and operational plans for the hotels while, managing, growing and fostering positive owner relations and maximizing performance.

Areas of Responsibility

Operations

Employee engagement

· Directly supervise the Executive Committee members and indirectly supervise all hotel employees

· Carry out supervisory responsibilities in accordance with the Company’s policies and training programs

· Act as an integer role model, displaying explicit knowledge and awareness of company standards

· Build quality relationships to the management team

· Create team spirit

· Ensures good safety practices of employees and guests, assisting in the maintenance of proper emergency and security procedures

Service

· Maintain product and service quality standards by conducting ongoing evaluations

· The attaining and maintenance of service levels that exceed expectations

· All areas of the hotel consistently maintained to standards of attractiveness, comfort and cleanliness

Competitive

· Develops accurate and aggressive long and short-range financial objectives consistent with the Brand strategy

· Growing business – A good overview of finances, think about the future and decide on strategic initiatives

· Acts as a spokesperson for the hotels and an ambassador for Accor hotels.

Financial

· Direct the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget, and of the hotels he is in charge

· Maximizing financial performance

· Efficient operation and cost control of all hotel departments and facilities

· Executes marketing, sales, and operational activities, producing results that meet or exceed the hotel’s business plan

· Ensure adherence to relevant legislation relating to: fire; hygiene, employment, licensing, etc.

· Energy consumption is monitored and minimized

· Develop, recommend, implement, and manage the hotel's annual budget and long-term business plan; Achieving budgeted sales and maximum profitability

· Protect the hotel's financial assets by properly administering policies and procedures for handling cash, credit cards, accounts payable, accounts receivable, payroll and all other financial transaction

· Maintain strong owner relations

• Prepare monthly reports for ownership

PERSONAL DEVELOPMENT

· Passion to grow & develop - Feel encouraged and reinforced by own success

· Approach tasks with courage and self-confidence

· Trusts and shows confidence in others: delegates effectively

· Remain professional and constructive in extraordinary situations

· Show good self- and time management

LEADERSHIP

· In time of crisis: Able to take logical decisions and immediate actions

· Create an environment which encourages innovation; breaks down hierarchy; challenges thinking in a constructive way

· Foster and push others to think clearly and solve problems properly by asking probing questions

· Build a network of key people (owners, community etc.)

· Developing People -Promote integrity by fostering a "speak-up" culture and demands fair and respectful behaviour and enforces compliance

· Markets plans and ideas successfully

· Reduces key and complex ideas and messages to clear, memorable, and compelling statements

· Convince others; negotiate; debate, find win-win solutions

CREATING THE FUTURE

· Contribute to finding solutions

· Think quickly; formulate arguments in a quick way; Able to focus on different tasks simultaneously

· Think about the future anticipating future trends and opportunities; translate organisational strategy into appropriate local strategy

· Use sound problem solving skills by identifying relevant information and interpreting andevaluating it objectively

LIVING THE BRAND

· is an inspiration to all hotel employees to achieve luxury levels of performance

· Interacts in a positive way with all employees to ensure a luxury guest experience

· Must be an example of the Raffles/Sofitel Values, brand standards and a champion of grooming and appearance guidelines

Qualifications

· Must have 10+ years experience within in a top luxury hotel environment

· Previous experience in a senior leadership role, within a similar hotel brand is required

· Extensive hotel operations experience with regional oversight is required

· Demonstrated knowledge of budget planning and financial controls required

· Demonstrated financial acumen, capable of providing strong P&L financial leadership and delivering results

· Strong Educational background

· Fluent in English (+local language)

· Good understanding of the local market (previous experience preferred)

· Understanding/experience of union relations – where applicable

· Experience with owners relationship

· Must be strategic, creative and able to clearly communicate how plans will deliver on overall goals

· Excellent speaking and presentation skills

· Demonstrated leadership and organizational skills

· Strong interpersonal& communication skills

· Adaptable &flexible with the capacity to set high goals and standards for the smooth operation of the hotel

· Effective management style, hands-on and approachable

· Bottom-line oriented with emphasis on quality guest-service and team-building

DESIRABLEATTRIBUTES

· Ownership-driven and accountable

· Committed to excellence and continuous improvement

· Bean ambassador: embody French Art de Vivre, be social, have a good sense of luxury, create stories, rituals and traditions

· Being “Francophile”: interest and curiosity about “everything French” (language,culture, history, cuisine etc.)

· Show open-mindedness, creativity & innovation

· Be interested in arts & culture, fashion

· Be passionate about Gastronomy & Wines

· Have natural elegance& style; exhibiting these through behaviors and actions