Cluster Manager

We're Hiring: E-Commerce Account Lead / Senior Account Manager

We're looking for an experienced E-Commerce & Account Management professional to lead key client partnerships across TikTok Shop, Shopee, Lazada, and other commerce platforms.

Key Responsibilities
Lead key client accounts and develop integrated e-commerce growth strategies
Own revenue, profitability, account performance, and commercial growth
Lead and develop Account Managers, Associates, and Executives
Analyze sales, traffic, conversion, campaign, and marketplace performance
Coordinate across media, creative, livestream, operations, and fulfillment teams
Manage senior client relationships, business reviews, and escalations
Identify new business, upselling, and cross-selling opportunities
Drive the adoption of AI and automation to improve team productivity and decision-making

What We're Looking For
5+ years in E-Commerce, Account Management, Digital Marketing, or Marketplace Management
3+ years of experience leading client-facing teams
Strong hands-on knowledge of TikTok Shop, Shopee, and Lazada
Strong commercial mindset with experience in P&L, budgeting, forecasting, and negotiation
Excellent analytical, presentation, and senior stakeholder management skills
Proven people leadership and team development experience
Comfortable using AI tools to improve productivity, analysis, and execution
Good command of English for working with global clients and regional stakeholders

This is an opportunity to take ownership of strategy, people, and commercial performance while working with leading Thai and global brands in a fast-growing social commerce environment.