Cluster Manager Operations (Mumbai)

Sales & Operations Manager

Own occupancy, own growth, own Mumbai — where sales hustle meets operational excellence

Youthville isn't just a place to stay — it's a place to belong. We're building India's most loved youth hospitality brand: fully-managed, community-driven co-living and student housing spaces that turn strangers into friends and flats into homes. With a hospitality-first mindset, a fast-growing footprint, and an ambitious 10X growth journey ahead, Youthville is where young, energetic people come to build careers as vibrant as the communities we create.

Our Vision

To become India's most trusted and preferred youth hospitality brand — creating memorable living experiences and vibrant communities for students, professionals, and travellers across the country.

Our Mission

• Provide safe, comfortable, and community-driven accommodation experiences.

• Deliver exceptional hospitality with customer satisfaction at the core.

• Build long-term relationships with students, corporates, institutions, and travellers.

• Continuously innovate and expand while maintaining high service standards and operational excellence.

This isn't a role for someone who wants to sit behind a desk and watch occupancy numbers move on their own. As Sales & Operations Manager for Mumbai, you'll be out in the field — visiting colleges, institutes, and corporates to build partnerships, meeting prospective residents, and closing deals — while also owning the day-to-day operations that keep every Youthville property running smoothly. You'll wear two hats every single day: the hustle of a sales leader and the precision of an operations manager, both in service of one goal — full, happy, thriving properties across Mumbai.

Requirements

Sales, Occupancy & Business Development

• Conduct regular client visits — colleges, institutes, corporates, and organizations — to generate leads and build long-term partnerships.

• Own and drive occupancy retention across all Mumbai properties through proactive renewal strategies and resident relationship management.

• Build and manage B2B tie-ups with colleges, universities, and institutes for bulk bookings, MOUs, and long-term accommodation partnerships.

• Drive B2C sales through walk-ins, digital leads, referrals, and local broker networks to convert prospects into residents.

• Own the complete sales funnel — from lead generation and site visits to negotiation, conversion, and onboarding.

• Support pricing strategies by monitoring market trends, demand patterns, and competitor benchmarks.

• Ensure timely rent collection, minimize outstanding dues, and track receivables.

• Track and report sales pipeline, conversion ratios, and occupancy trends to leadership.

• Coordinate with central marketing teams on promotional campaigns and lead-generation initiatives.

Operational Management

• Oversee day-to-day operations of Youthville properties within the assigned Mumbai cluster.

• Ensure high standards of cleanliness, maintenance, safety, and hygiene across all properties.

• Monitor and optimize utility consumption, facility upkeep, and preventive maintenance.

• Ensure strict implementation and adherence to SOPs and brand guidelines.

• Drive operational efficiency and cost control without compromising service quality.

• Prepare budgets, track expenses, and present operational and sales performance reports.

Team & Vendor Management

• Lead, mentor, and manage on-site teams including Property Managers, Housekeeping, Security, and Support Staff.

• Conduct regular training sessions, performance reviews, and audits.

• Coordinate with vendors for repairs, AMC contracts, housekeeping, security, and facility services.

• Ensure vendor SLAs are met and services are delivered as per agreed standards.

Resident Experience & Community Building

• Ensure prompt and effective resolution of resident grievances through on-ground teams.

• Maintain a customer-first approach across all resident touchpoints.

• Conduct regular resident satisfaction audits and experience reviews.

• Plan and execute community engagement activities and events to enhance retention.

• Conduct quarterly resident meetings to capture feedback and improve service quality.

Reporting, Compliance & Audits

• Maintain and present MIS reports covering occupancy, revenue, sales pipeline, expenses, complaints, and maintenance.

• Ensure statutory and regulatory compliance, including fire & safety norms, local licenses and approvals, and resident police verification.

• Conduct regular hygiene, safety, and operational audits across all properties.

Benefits

• Bachelor's degree (Hospitality, Business Administration, Sales & Marketing, Facility Management preferred).

• 5–8 years of experience in co-living, hospitality, real estate, student housing, or B2B/B2C sales roles.

• Proven track record of achieving sales and occupancy targets, ideally including institutional or B2B tie-ups.

• Willingness and enthusiasm for regular field visits to colleges, institutes, and corporates.

• Strong leadership, people management, and decision-making skills.

• Excellent negotiation, relationship-building, and problem-solving abilities.

• Proficiency in MS Office, CRM tools, and property management systems.

• Willingness to travel frequently within Mumbai and occasionally to other cities.

• A real shot at owning outcomes, not just tasks — we hand you the wheel early.

• Attractive salary package plus performance incentives.

• Career growth at the speed of our expansion — we're growing fast, and so will you.

• An energetic, young, and supportive team that has each other's backs.

• Front-row exposure to startup culture, leadership decisions, and a brand being built in real time.

• A rare dual role that blends the thrill of sales with the ownership of operations.

• Direct impact on Youthville's growth in one of India's most exciting markets — Mumbai.

If this sounds like your kind of energy, we'd love to hear from you.

Send your CV to: pradyuman@youthvillehostel.com

Contact: 8484093413

Website: