Cluster Manager

# General Manager – Operations & Business Development ## Company Overview *Information about the company, its industry, and culture is not provided.* ## Job Summary The General Manager – Operations & Business Development will oversee regional parking operations within North & East India, ensuring excellence in service delivery, fostering business growth, enhancing profitability, and upholding compliance with company standards and statutory requirements. ## Responsibilities - **Operations Management**: Oversee multi-site parking operations ensuring adherence to Standard Operating Procedures (SOPs), service level agreements (SLAs), safety, productivity improvements, and audit compliance. - **Business Development**: Identify new business opportunities across various sectors such as airports, malls, and smart mobility projects; manage tender processes and contract negotiations. - **Client Relationship Management**: Serve as the primary contact for clients, conducting service reviews, resolving issues, and identifying expansion opportunities to enhance client retention. - **Financial Management**: Drive revenue objectives, monitor budgets, forecasts, billing, collections, and site profitability to meet profitability and EBITDA goals. - **Contract & Risk Management**: Oversee commercial terms, pricing strategies, contractual obligations, and associated risks to ensure compliance and effective performance. - **Team Leadership**: Lead and develop regional managers and site teams through performance reviews, training, and coaching initiatives. ## Qualifications - Bachelor's degree in any field; a Postgraduate or MBA is preferred. - 12–18 years of experience in operations and business development in sectors like parking management, facility management, hospitality, retail, or real estate. - Proven experience managing large multi-site operations and regional teams. - Strong operational excellence and customer satisfaction focus. - Effective leadership and team development capabilities. - Excellent problem-solving and decision-making skills. ## Preferred Skills - Strategic and tactical planning abilities. - Commercial acumen and expertise in financial modeling. - Strong contract negotiation and management skills. - Proficiency in client relationship management. - Excellent communication and presentation skills. ## Experience - Minimum of 12 years with a preference for candidates with experience in large scale, multi-site operational environments within relevant industries. ## Environment - The position requires extensive travel across the North & East Region for client meetings, project mobilization, and operational reviews. ## Salary *Information regarding salary is not provided.* ## Growth Opportunities *Details on potential career advancement opportunities are not specified.* ## Benefits *Information regarding offered benefits is not provided.*