Cluster Quality Manager
- Lead the implementation and monitoring of quality assurance programs across both hotels.
- Ensure compliance with brand standards, policies, and operational procedures.
- Coordinate and conduct internal quality audits, inspections, and assessments.
- Develop and implement action plans to improve guest satisfaction and operational performance.
- Support department heads in establishing service excellence initiatives and quality improvement projects.
- Monitor quality KPIs and prepare regular performance reports for hotel management.
- Organize and deliver quality-related training and awareness programs for employees.
- Collaborate with operational teams to foster a culture of continuous improvement and customer-centric service.
- Prepare hotels for brand audits, mystery guest evaluations, and certification programs.
- High education in Hospitality Management, Business Administration, Quality Management, or a related field.
- Minimum 3 of experience in quality management, guest experience, operations, or hotel management.
- Previous experience in an international hotel chain is highly desirable.
- Strong knowledge of hospitality quality standards and audit processes.
- Excellent analytical, organizational, and problem-solving skills.
- Strong communication and presentation skills.
- Proficiency in Microsoft Office applications.
- Fluency in English and Georgian; additional languages are an advantage.
Competencies
- Attention to detail
- Leadership and influencing skills
- Customer-focused mindset
- Project management capabilities
- Continuous improvement orientation
- Strong interpersonal skills
- Ability to work independently and across multiple departments
What We Offer
- Opportunity to work within the global hospitality network of Accor.
- Professional growth and development opportunities.
- Dynamic and multicultural work environment.
- Competitive compensation and benefits package.
- Opportunity to contribute to the success of two leading hotels in Tbilisi.
Working Schedule: Monday – Friday, 09:00 – 18:00
Work Location: Swissôtel Tbilisi, 3 Soliko Virsaladze Street, Tbilisi, Georgia
We are looking forward to welcome you in our team!