Cluster Reservations Manager

We are seeking a proactive and detail-oriented Cluster Reservations Manager to join our Auckland CBD Hub. This role is pivotal in managing our reservations operations and ensuring a seamless guest experience. The ideal candidate will be highly organised, people-focused, and eager to contribute to a dynamic and productive workplace culture.

This role will be responsible for the Sofitel Auckland Viaduct Harbour, SO/Auckland, TRIBE Auckland Fort Street and JO&JOE Auckland reservations functions. A strong and adaptable leader will thrive in this role as they curate tailored guest experiences whilst seamlessly incorporating our different brand storytelling.

Key duties include:

• Maintain PMS/GDS systems and any other online RES systems
• Ensure familiarity with the reservations system, all tiers of the rate structure, occupancy and Property features to maximise occupancy at every opportunity
• Supervision, support and training of Reservations Team Members to ensure standards and procedures are observed to provide a consistent, high level of service for all guest contact
• Place bookings in rooms to maximise back-to-back bookings. This also includes constant monitoring of room allotments and availability in the short and long term
• Maintain strong product knowledge – know all products and specials available at the Property and Properties in the surrounding Area
• Coordinate group bookings at the Hotel, attempting to fulfil client requests and special needs where possible with detailed communication to all departments
• Check manifests and email booking confirmations to ensure they correspond with bookings in the Property reservation system
• Establish, in conjunction with General Managers, financial performance targets for revenue, expenditure and market share and ensure department achieves these targets.
• Develop working plans to meet targets; compare actual achievements against targets periodically; take necessary corrective action if not on target.

• Two years’ experience within a multi-property reservations manager or leadership role
• Sound working knowledge of Opera and/or Opera Cloud property management systems is required. Additional exposure to Mews is highly advantageous
• Previous experience working within 4* or above properties is a requisite for this role
• Understanding of working within a Global company/brands is a must have
• Knowledge of a hotel Spa’s revenue needs and the ability to upsell packages to both FIT and Group travellers
• Ability to present in senior leadership meetings
• Qualifications in Hospitality/ Tourism Management or Sales/Commercial advantageous
• Demonstrated leadership experience, in a sales environment preferred

Why work for Accor?

Accor is one of the largest global hospitality businesses, with over 5400 Hotels across 110+ countries, the career development opportunities are endless.

Benefits Your Way

• On-site we offer laundry services
• Learn your Way - Access to our Accor Academy so you can Earn while you Learn!
• Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation Worldwide
• Daily staff meal provided while on duty
• Accor's Parental Leave Scheme
• Ongoing reward and recognition incentives in Accor anniversaries
• Opportunities for further development and worldwide career progression within Accor