Cluster Reservations Supervisor

[Take me back](https://careers.ennismore.com) ## Cluster Reservations Supervisor (w/m/d) ### 25hours Hotel Zurich West | Pfingstweidstrasse 102, 8005 Zürich, Switzerland #### Company Description In Zurich we are at home three times over: at the 25hours Hotel Zürich West, the 25hours Hotel Zürich Langstrasse and the Mama Shelter Zürich. Each of our houses has its own character and its own history – what we share is an uncomplicated informal culture, a lot of personality and the courage to sometimes do things differently. People with the most diverse backgrounds, experiences and ideas work together with us. We value personal initiative, short paths and colleagues who think ahead, get involved and remain themselves. **COME AS YOU ARE AND SHOW WHAT YOU CAN...** We are rebuilding our local reservations department in Zurich – and you will play a central role in this. As Reservations Supervisor, you are not only hands-on in day-to-day business, but also take on professional responsibility for the area. Reporting directly to the Operations Manager, you ensure together with your team that daily reservations operations run smoothly, help develop processes and standards, and keep an eye on quality, sales and guest satisfaction. #### Job Description **What does your working day look like...** - You are hands-on in daily reservations business and personally process individual and group reservations across our various booking channels - You take on professional responsibility for the reservations area, coordinate day-to-day operations and ensure that tasks and requests are handled reliably and promptly - Together with the Operations Manager, you shape the build-up of our new local reservations department and develop processes, standards and workflows - You are the first point of contact for your reservations team, onboard new employees and regularly run on-the-job trainings - You keep an eye on our reservations mailbox and the various booking channels and ensure consistently high processing quality - You work daily with our PMS and reservation systems and take responsibility for clean booking and data quality - You manage and maintain our allotments and allocations and work closely with Revenue Management and Sales - You think of reservations as a sales channel as well and actively drive upselling of rooms and additional hotel services together with your team - You handle more complex guest requests and complaints and find a solution even when things do not follow the standard process - You check group bookings and invoices and ensure a clean flow of information to all departments involved - You take care of professional maintenance of our guest profiles in Opera Cloud and develop Guest Recognition and the care of our loyal guests together with the team - You work closely with Front Office, Revenue, Sales and the operational departments and are the central interface for reservation matters - You identify potential for improvement in daily processes and want to actively help build up a new area, not just manage it #### Qualifications **Your personality counts more than your CV...** - You bring solid experience in hotel reservations or at the Front Office and want to take on more professional responsibility. Initial leadership experience is a plus, but not necessarily decisive for us - You are hands-on and pitch in with daily business yourself – at the same time you can keep the overview, set priorities and give others direction - You want to help build up a new area, question existing practices and develop good everyday solutions together with the Operations Manager - You think guest-oriented and commercially, enjoy selling and recognize opportunities for upselling and additional sales - You work in a structured and reliable way and keep the overview even when group inquiries, phone calls, mailbox and individual guest requests all come in at once - You communicate confidently in German and English. Additional languages and experience with Opera Cloud are a plus #### Additional Information **What's in it for you...** - Get to know our 25hours Hotels and stay up to 10 nights a year free of charge as an employee - As part of Ennismore, enjoy generous discounts when visiting our bars and restaurants and when booking hotel rooms around the world - Benefit from great offers from our numerous cooperation partners - Be part of our colorful employee parties and much more ... 1. First name * This field is required. 2. Last name * This field is required. 3. Email * Your email address is required. 4. Phone * This field is required. 5. Resume *. We accept .pdf, .doc, and .docx formats. The file must be of type doc, pdf, docx and not exceed 2MB. * these questions are a must By clicking submit, I consent to the collection of my data in accordance to Ennismore's [privacy policy](https://ennismore.com/privacy-policy/). If you are a California employee and are interested in learning more about our California Employee Privacy Policy, [click here](https://ennismore.com/california-employee-privacy-policy/). * This field is required. Thank you for applying! Good luck! ### Interested in anything else? #### [Head Chef (w/m/d)](https://careers.ennismore.com/job/61df01c1-bcfc-467d-ab87-39489dcbe644/) Zurich #### [Front Office Agent Langstrasse (f/m/d)](https://careers.ennismore.com/job/2b4ed6e3-4185-46ae-ab46-1c582c688f51/) Zurich