Cluster Reservations Supervisor

[Take me back](https://careers.ennismore.com) ## Cluster Reservations Supervisor (m/f/d) ### 25hours Hotel Zurich West | Pfingstweidstrasse 102, 8005 Zürich, Switzerland #### Company Description In Zurich we are at home three times over: at the 25hours Hotel Zurich West, the 25hours Hotel Zurich Langstrasse and the Mama Shelter Zurich. Each of our hotels has its own character and its own story. What we share is an unpretentious, informal culture, a lot of personality and the courage to do things differently. People with the most diverse backgrounds, experiences and ideas work together with us. We value initiative, short paths and colleagues who think ahead, get involved and remain themselves while doing so. **COME AS YOU ARE AND SHOW WHAT YOU CAN...** We are rebuilding our local reservations department in Zurich, and you will play a central role in this. As Reservations Supervisor, you are not only hands-on in day-to-day operations but also take on professional responsibility for the area. Reporting directly to the Operations Manager, you will work together with your team to ensure that daily reservations run smoothly, help develop processes and standards, and keep an eye on quality, sales and guest satisfaction. #### Job Description **What does your working day look like...** - You are hands-on in daily reservations work and personally handle individual and group reservations across our various booking channels - You take on professional responsibility for the reservations area, coordinate day-to-day operations and ensure that tasks and requests are handled reliably and promptly - Together with the Operations Manager, you shape the setup of our new local reservations department and develop processes, standards and workflows - You are the first point of contact for your Reservations team, train new team members and regularly conduct on-the-job training - You keep an eye on our reservations mailbox and the various booking channels and ensure consistently high processing quality - You work daily with our PMS and reservation systems and take responsibility for clean booking and data quality - You manage and maintain our allotments and allocations and work closely with Revenue Management and Sales - You see reservations as a sales channel as well and actively drive upselling of rooms and additional hotel services together with your team - You handle more complex guest requests and complaints and find a solution even when things do not go according to standard process - You check group bookings and invoices and ensure a clean flow of information to all departments involved - You take care of our guest profiles in Opera Cloud professionally and develop Guest Recognition and the care of our loyal guests together with the team - You work closely with Front Office, Revenue, Sales and the operational departments and act as the central interface for reservations matters - You identify room for improvement in daily processes and want to actively help build a new area, not just manage it #### Qualifications **Your personality counts for more than your CV...** - You bring solid experience in hotel reservations or at the front office and want to take on more professional responsibility. Initial leadership experience is a plus, but not necessarily decisive for us - You are hands-on and pitch in during daily operations, while also keeping the overview, setting priorities and giving others direction - You enjoy helping build a new area, question existing practices and develop good everyday solutions together with the Operations Manager - You think guest-oriented and commercially, enjoy selling and recognise opportunities for upselling and additional sales - You work in a structured and reliable way and keep track of things even when group enquiries, phone calls, the mailbox and individual guest requests all arrive at once - You communicate confidently in German and English. Additional languages and experience with Opera Cloud are a plus #### Additional Information **What's in it for you...** - Get to know our 25hours Hotels and stay up to 10 nights a year free of charge as an employee - As part of Ennismore, enjoy generous discounts when visiting our bars and restaurants and when booking hotel rooms around the world - Benefit from great offers from our numerous cooperation partners - Be part of our colourful staff parties and much more ... 1. First name * This field is required. 2. Last name * This field is required. 3. Email * Your email address is required. 4. Phone * This field is required. 5. Resume *. We accept .pdf, .doc, and .docx formats. The file must be of type doc, pdf, docx and not exceed 2MB. * these questions are a must By clicking submit, I consent to the collection of my data in accordance to Ennismore's [privacy policy](https://ennismore.com/privacy-policy/). If you are a California employee and are interested in learning more about our California Employee Privacy Policy, [click here](https://ennismore.com/california-employee-privacy-policy/). * This field is required. Thank you for applying! Good luck! ### Interested in anything else? #### [Service Staff 25hours Hotel Zürich Langstrasse (m/f/d)](https://careers.ennismore.com/job/308f9015-e2db-4aa2-b8c8-62fdf0ad817b/) Zurich #### [Head Chef (m/f/d)](https://careers.ennismore.com/job/61df01c1-bcfc-467d-ab87-39489dcbe644/) Zurich