CMC - Medical Receptionist

Medical Receptionist
Job Summary:
The receptionist position for Children's Medical Center, Inc. is responsible for providing efficient office support, teamwork and outstanding customer service by receiving patients and visitors, determining their needs and directing them accordingly. Duties include but are not limited to answering phones, scheduling appointments, verifying patient information, receiving payment and issuing receipts, pulling and prepping medical charts, faxing and filing. Must maintain compliance, patient privacy and environmental safety. Performs other clerical administrative tasks as assigned.

Essential Duties and Responsibilities

Perform the following functions on a rotational basis: check in, check out, schedule and runner.
Ensure patient satisfaction by patients, families and visitors by greeting in a warm and welcoming way.
Ensure registration form is complete and up to date, updating patient accounts when needed.
Pull and prep charts.
Distribute all incoming faxes; pull charts to attach any reports, results or correspondence.
Answer phone calls.
Balancing out at end of day.
Arrange servicing for front office equipment.
Arrange for the destruction of PHI.
Assist other personnel in times of high volume.
Maintain HIPAA compliance.
Willing participant in a team environment.
Work well independently.
Maintain positive working relationships with co-workers.
Attend staff meetings.
Arrive to work at scheduled time.
Must rotate late night hours with other front office personnel.
Must rotate Saturday hours with other front office personnel (8:00am-12:30pm).

Back Office Duties:
Basic knowledge of medical terminology is preferred. Basic computer and keyboarding skills required, EHR experience preferred. Exceptional skills in customer service, organization, prioritization, attention to detail. Qualified candidates will have multitasking skills, a strong customer focus, a high degree of professionalism and team mindedness. This job requires extensive sitting, standing, bending, lifting, walking and typing.

Supervisory Responsibilities: Does not supervise any other employees.

Education and Experience:

High school diploma required.
Two to three years experience in a medical office or healthcare facility preferred.
Must be customer-focused and possess strong oral communication and telephone skills.
Ability to work well in a fast paced environment while maintaining quality of work.
Must be willing to work a 7:30 a.m. to 5:30 p.m. position, Monday through Friday, with some flexibility.

Equipment Used:

Office equipment such as printer, copier, fax etc.

Interaction:
Individual may interact with patients, medical staff and the general public. May expect exposure to communicable diseases, toxic substance, and medicinal preparations. May require individuals to work in outside elements to provide patient care due to business needs.