CO Analyst - Customer Care with German (m/f/x)*
Job Description
3M Healthcare is now Solventum
At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.
We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.
The Impact You’ll Make in this Role
As a CO Analyst – Customer Care with German (m/f/x)*, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:
Customer Service support in the customer care process
Responding to customer contact via defined channels
Liaising with the business on customer relationship management via Salesforce functionalities, registration and consideration of customer complaints
Monitoring work queues for new requests and for escalation of issues if needed
Responsible for completing assigned tasks within SLA targets
Your Skills and Expertise
To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:
Bachelor’s degree or higher from an accredited university
1-2 years of equivalent work experience in Customer Facing – B2B experience nice to have, Complaints Handling, Customer Issue
Previous experience working with SAP (especially OTC module)/ Salesforce
Fluent in German and English
Previous experience working within customer facing in B2B environment / customer issue resolution / complaints preferred
Additional qualifications that could help you succeed even further in this role include:
Experience of supply chain and logistics is nice to have
Strong problem-solving skills, ownership
Organizational skills are key in the fast paced customer environment
Collaborative Team player
Work location: Wrocław, Poland (employee choice to work remote, on site, or hybrid)
Supporting Your Well-being
Solventum offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope.
Diversity & Inclusion
(*) We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, gender, sexual orientation, age, civil status, disability, family status, or membership of the travelling community.
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