Co-op Downtown Front End Service Manager

Full-time position available. Working 5 days a week, an exempt schedule. Having schedule flexibility is expected, covering the needs of the business as they arise.

Purpose: Manage all aspects of Front End operations and staff at Co-op Downtown (CDT) with a focus on creating exceptional customer experiences. Ensure effective and efficient department operations; promote excellent service, accuracy, safety, and a positive, supportive work environment. Work closely with the Store Manager and Kitchen Manager to meet objectives for sales, margins, labor, and service, consistent with organizational goals.

Specific Responsibilities of CDT Front End Service Manager

Staff Management and Support
• Provide motivation, direction, and feedback to Front End Shift Supervisor(s) and Cashiers; ensure
standards for service, product quality, and productivity are met.
• Ensure consistency of accountability practices in the Front End Department.
• Oversee Front End coverage/emergencies along with manager(s) on duty; fill shifts as needed for
emergencies.
• Oversee implementation of staff training and development plans, scheduling, and other identified priorities.
Planning
• Collaborate with CDT managers and others throughout the organization to plan, develop, implement, and
ensure ongoing, effective, and coordinated systems and procedures at CDT and between CDT and other
Co-op functions.
• Develop and maintain knowledge of other CDT departments sufficient to direct operations in the absence
of another department’s manager.
• Collaborate and coordinate with the CWM security team to maintain security of the building, equipment,
inventory, staff, and customers, including shoplifting, security, and store solutions training for staff.
Cashiering
• Ensure that customers are served in prompt, friendly, and courteous manner.
• Cashier as needed, maintaining a high level of service, quality, and accuracy.
• Ensure training on, understanding of, and compliance with state and federal regulations and laws related to
alcohol sales, SNAP benefits, and other processes and issues relevant to cashiering.
• Maintain current shift checklists, tools, and workflows.
• Ensure all Front End staff adhere to food safety and sanitation guidelines of the GCC Health Department.
• Ensure staff have access to, and understand Co-op promotions, including sales flyers, Food E News,
coupons, and other marketing-related materials.
Cash Accuracy and Security Systems
• Work with the CDT Store Manager, IT, Finance and Security Specialist to:
o Maintain and improve accurate systems; monitor and coach staff on cash over/shorts.
o Ensure security and accuracy of cash.
o Maintain security of the store, ensuring that opening and closing security procedures are followed.
o Follow the protocols for handling shoplifters, disorderly customers, and other emergencies, providing
leadership as needed.
Merchandising, Receiving, and Stocking
• Ensure staff properly receive all orders and maintain fully stocked, clean, and adequately rotated
shelves/coolers.
• Work closely with Purchasers and Kitchen Manager to ensure proper inventory management and rotation.
Other
• Oversee cleaning tasks, maintenance, and upkeep of grocery shelves, coolers, and dining area equipment
and fixtures.
• Troubleshoot equipment breakdowns; report to others who need to know or help. Prioritize proper
functioning and prompt repairs to the point-of-sale.
• Meet with CDT Store Manager to regularly review and prepare work plans.
• Regularly meet with CDT Managers to assess and adjust production and staffing to meet sales levels.
• Complete other duties as assigned.