COBRA Client Support Specialist - HYBRID

Job Title: COBRA Client Support Specialist (Hybrid)

Location: Mercerville, NJ (Hybrid: 1–2 days per week in-office)

Schedule: Full-Time | Monday–Thursday 9:00 AM–5:00 PM, Friday 8:30 AM–4:30 PM

Standout Benefit: 100% Employer-Paid Premiums for Medical, Dental, and Vision (Single Coverage)!

Why Join OCA?

At OCA, we provide a stable, collaborative environment where work-life balance is a priority. Beyond our predictable hybrid schedule, we cover 100% of single coverage premiums for medical, dental, and vision insurance—meaning zero paycheck deductions for your standard health coverage.

Position Overview

OCA is seeking a detail-oriented, tech-savvy COBRA Client Support Specialist to join our team in Mercerville, NJ. In this role, you will balance client-facing relationship management with technical data administration. You will serve as the primary point of contact for employer clients, ensuring their COBRA administration, file integrations, and renewals run seamlessly and remain fully compliant.

Key Responsibilities

• Dedicated Client Support: Serve as the primary contact for employer HR and benefits representatives, resolving COBRA inquiries promptly and professionally via phone and email.
  

• Data Integration & File Management: Manage daily SFTP file pulls, data manipulation, and file uploads across platforms including Ease and Employee Navigator.
  

• Renewal Project Management: Proactively manage monthly 45-day renewal cycles, identifying expiring rates and coordinating with clients to ensure timely updates.
  

• Account Auditing & Records: Maintain clean client records and documentation within Zoho CRM to ensure ongoing data integrity.
  

• Regulatory Compliance: Adhere strictly to COBRA guidelines, HIPAA privacy standards, and internal security protocols.
  
  

Requirements

Qualifications & Skills

• Professional Communication: Excellent written and verbal communication skills with a polished, customer-centric approach for corporate client interaction.
  

• Excel & Technical Skills: Strong proficiency in Microsoft Excel (data sorting, filtering, basic formulas, and file manipulation) alongside general computer literacy.
  

• Critical Thinking & Organization: High attention to detail with the ability to manage competing deadlines and troubleshoot data discrepancies independently.
  

• Software Experience (Plus): Hands-on experience with Zoho CRM or benefits administration platforms (Ease, Employee Navigator) is a strong plus.
  

• Education & Experience: High School Diploma or GED required (Associate or Bachelor’s degree preferred). 2+ years of professional customer service, benefits support, or administrative office experience.
  

• (Note: Candidates moving past the initial screen will complete a short, practical computer and scenario skills assessment).
  

Benefits

Benefits & Perks

• 100% Employer-Paid Healthcare: Full coverage for single-tier Medical, Dental, and Vision insurance (cost-share options for family tiers).
  

• Hybrid Flexibility: 1–2 days per week in our Mercerville office, with remote work the remainder of the week.
  

• Retirement & Protection: 401(k) plan and company-paid Life Insurance options.
  

• Paid Time Off: Generous PTO policy plus 9 paid holidays (including the day after Thanksgiving!).