Cocktail Server, Casino Beverage
Posted
- Greet guest promptly and take beverage and food orders in a friendly, professional manner.
- Provide recommendations for drinks, food, and special offers, ensuring personalized guest experience.
- Always maintain approachable and positive attitude toward guests.
- Deliver food and drinks to guests quickly and accurately.
- Ensure that all orders are delivered to the correct guests and that any special requests are fulfilled.
- Monitor guests’ needs, checking in periodically to ensure satisfaction.
- Upsell drinks, food items, and special promotions to increase sales.
- Maintain knowledge of the casino’s menu, specials, and seasonal offerings to inform guests.
- Accurately process payments, including cash and credit transactions, following casino procedures.
- Maintain cleanliness of the service area, including clearing empty glasses, plates, and debris from tables and surrounding areas.
- Ensure that all service items, including trays, glassware, and utensils, are clean and ready for use.
- Collaborate with bartenders, kitchen staff, and other team members to ensure seamless service experience.
- Assist other servers or staff members during busy times to ensure timely service.
- Verify that all guests are of legal drinking age and follow responsible alcohol service guidelines.
- Follow all health, safety, and sanitation procedures to ensure compliance with casino policies and state regulations.
- Assist in restocking supplies, including napkins, straws, and garnishes, to ensure the bar and service areas are always prepared.
- Keep an eye on inventory and communicate with the team to ensure supplies are sufficient.
- Address and resolve any guest complaints or concerns promptly and professionally.
- Escalate issues to management as necessary, ensuring guest satisfaction is prioritized.
Requirements
- Female candidate
- Vocational Diploma / Short Course Certificate or Bachelor’s/College Degree in Food & Beverage Services Management or equivalent.
- Previous experience in food and beverage, hospitality, or customer service is preferred.
- Experience working in a casino or bar environment is a plus.