Cocktail Server

Position Summary

Join the team behind the energy of Chinook Winds Casino Resort! As a Cocktail Server, you'll play a key role in creating memorable guest experiences by delivering exceptional service and expertly crafted beverages in a fast-paced, high-energy casino environment. You'll provide prompt, friendly, and attentive service by taking beverage orders, preparing select beverages, accurately operating beverage dispensing equipment, and delivering drinks throughout the casino floor and lounge. Every shift offers the opportunity to connect with guests, create memorable experiences, and be part of an energetic team that delivers outstanding hospitality. This role is perfect for someone who thrives under pressure, enjoys staying active, and takes pride in delivering efficient, personalized service that keeps guests coming back.

Essential Functions

• Deliver exceptional, high-energy guest service by creating a welcoming, engaging, and memorable experience for every guest.
• Provide prompt and efficient beverage service throughout the casino floor, lounges, and entertainment venues while maintaining exceptional accuracy and professionalism during high-volume periods.
• Greeting guests, take alcoholic and non-alcoholic beverage orders, answer questions, and make knowledgeable beverage recommendations.
• Confidently manage multiple guest and server orders simultaneously in a high-volume casino environment while maintaining composure and attention to detail.
• Maintain beverage stations by cleaning, organizing, and continuously stocking cups, mixers, garnishes, ice, beverages, and service supplies throughout each shift.
• Deliver beverages safely and efficiently while carrying full trays and maintaining a professional appearance and excellent service standards.
• Work assigned sections efficiently while anticipating guest needs and responding promptly to requests.
• Maintain constant awareness of guest activity to provide proactive service and maximize guest satisfaction.
• Prepare and serve beer, wine, fountain beverages, coffee, and other non-alcoholic beverages using beverage dispensing equipment and standardized service procedures.
• Accurately operate beverage dispensing equipment, ensuring beverage quality, consistency, and proper portion control.
• Serves snacks or food items to guests while ensuring timely and accurate delivery.
• Calculate guest totals, process payments accurately, and operate the Point of Sale (POS) system for cash, credit card, and beverage transactions.
• Verify guest identification and ensure all alcohol service complies with OLCC regulations and Chinook Winds Casino Resort policies.
• Monitor guest alcohol consumption and recognize signs of intoxication, taking appropriate action and notifying leadership when necessary to ensure responsible alcohol service.
• Performs all opening, closing, cleaning, and stocking responsibilities at the end of the shift.
• Adheres to all OLCC and Chinook Winds Casino Resort policies and procedures regarding alcohol service.
• Maintains overall cleanliness and appearance of assigned beverage stations and service areas.
• Performs all opening, closing, cleaning, stocking responsibilities, and side work responsibilities.
• Work collaboratively with bartenders, servers, barbacks, and other team members to provide seamless guest service during high-volume operations, including bartending as business demands require.
• Performs all duties in accordance with Chinook Winds Casino Resort guest service standards and all applicable policies and procedures.
• Build product knowledge and confidently recommend beverages, promotions, casino events, and resort amenities to enhance the guest experience.
• Contribute ideas to improve service, operational efficiency, and the overall guest experience.
• Perform all other duties as assigned.