Cocktail Server

Position Summary

Responsible for providing exemplary guest service by taking and delivering beverage orders.

Essential Functions

• Providing exemplary guest service to all CWCR guests
• Takes guest alcohol and non-alcohol orders, calculates accurate cost totals, collects payment from guest, counts back correct change, and delivers drink to guest.
• Monitors beverage stations ensuring cleanliness and adequately stocked supplies.
• Carries a full tray of drinks to assure expedient service to our guest.
• Works designated areas of responsibility to assure proper customer service.
• Serves wine and bottled or draft beer.
• Serves snacks or food items to customers.
• Operates Point of Sales (POS) system and collects money for drinks served.
• Checks identification of customers to verify age requirement for purchase of alcohol.
• Performs all opening, closing, cleaning, and stocking responsibilities at the end of the shift.
• Adheres to all OLCC and Chinook Winds Casino Resort policies and procedures regarding alcohol service.
• Maintains overall cleanliness and appearance of designated area of responsibility.
• Performs all opening, closing, cleaning, and stocking responsibilities.
• Assists other floor personnel on an as needed basis, including bartending.
• Performs all duties in accordance with Chinook Winds Casino Resort guest service standards.
• Maintains general knowledge and provides information to guests of Chinook Winds Casino Resort events, programs, and services.
• Provides input or recommendations for improvements and changes in processes or services.
• All other duties as assigned.