Cocktail Waiter

· Responsible for the table and to serve guests. Handle the waiters and to organize them for optimum guest satisfaction.

· Take care of any work related issues escalated to him during service and resolve it efficiently.

· Report any customer complaint or matter that cannot be handled to the Assistant Restaurant Manager for solution.

· Provide friendly, courteous and efficient service to all guests with making eye contact, smiling and maintaining proper posture.

· Take orders and serve food and beverage items to customers in a timely, enthusiastic and professional manner.

· Listen and respond to inquiries using a positive, clear speaking voice.

· Maintain an extensive knowledge of the menu and offer suggestions of dishes in accordance with the guest’s preference.

· Able to safely transport hot and liquid items to and from the bar and kitchen areas.

· Anticipate and service the guest’s needs before requests are made.

· Follow proper time and attendance and uniform procedures