Coding Supervisor

JOB SUMMARY:

The Coding Supervisor provides leadership and oversight for the coding team, ensuring accuracy, efficiency, and alignment with organizational goals. This fast-paced role requires strong communication and relationship-building skills, sound judgment, the ability to apply complex information, and a strategic, big-picture perspective.

The Coding Supervisor ensures coding operations are efficient, consistent, and compliant with organizational policies, payer requirements, and applicable state and federal regulations. Responsibilities include monitoring financial and operational performance, evaluating productivity and quality, improving workflows, and holding staff accountable for established performance and service expectations.

The Coding Supervisor also serves as a resource for staff and providers, offering guidance on coding practices and documentation requirements. This role conducts provider documentation audits, identifies opportunities for improvement, supports provider education, and collaborates with the Revenue Cycle Manager and other departments to resolve complex issues and advance organizational revenue cycle goals.

This position is primarily remote but requires regular on-site coverage and attendance at in-person meetings. Applicants must reside within commuting distance of Hudson, Wisconsin.

• Provides day-to-day leadership, direction, and oversight of coding staff.
• Establish clear performance expectations and hold staff accountable for productivity, quality and accuracy.
• Manage staff PTO request and timecards.
• Lead onboarding, training, cross-training, and ongoing staff development.
• Develop, maintain, and update training materials, workflows, procedures, and reference resources.
• Conduct regular coaching, performance discussions, and annual performance evaluations.
• Partner with the Revenue Cycle Manager on recruitment, hiring, retention, corrective action, and other personnel matters.
• Foster a culture of accountability, collaboration, learning and professionalism.
• Recognize staff performance and identify opportunities to improve engagement, knowledge, and team effectiveness.
• Ongoing Provider education and improvement of provider education.
• Ongoing coder education and auditing.

• Provide cross-functional support to other Revenue Cycle areas, including insurance follow-up and other billing functions, as operational needs require.
• Assist with special projects, audits, reporting, system testing, and other Revenue Cycle initiatives.
• Maintain confidentiality of patient and organizational information in accordance with HIPAA and organizational policies.
• Perform other duties as assigned.

• Work is performed in a standard office environment with frequent interruptions and competing priorities.
• Position requires meeting deadlines and addressing complex problem-solving scenarios.
• May involve interaction with upset or difficult patients and situations requiring de-escalation skills.

• Prolonged periods of sitting and computer use.
• Frequent use of phone and keyboard requiring repetitive motion.
• Occasional lifting and carrying of items up to 25 pounds.
• Must be able to effectively communicate and perform job duties with or without reasonable accommodation.