Do you enjoy fixing things, solving technical problems, and making customers happy? We are looking for a Coffee Repair Specialist to diagnose, repair, test, and maintain our premium coffee equipment. You'll play a critical role in ensuring every customer receives a machine that performs like new.

This is a hands-on role for someone who is mechanically inclined, detail-oriented, and takes pride in delivering quality work.

What You'll Do

• Diagnose and troubleshoot coffee machines and related equipment.
• Repair electrical, mechanical, and water system components.
• Perform routine maintenance, cleaning, calibration, and testing.
• Replace defective parts and ensure machines meet quality standards before shipment.
• Document repairs, parts used, and service notes accurately.
• Work with customer support to resolve warranty and repair cases.
• Maintain an organized, clean, and safe repair workspace.
• Track repair inventory and communicate when replacement parts are needed.
• Identify recurring product issues and provide feedback to improve product quality.
• Meet repair turnaround goals while maintaining high-quality workmanship.
• Work with Customer Service on troubleshooting