COH Program Manager

CityTeam is a Christian non-profit dedicated to supporting communities by meeting immediate needs and enabling lasting solutions for those struggling with poverty, homelessness, and addiction substance abuse. Being part of CityTeam is not just a career but a calling. Whether we’re working on the frontlines in our ministries or working behind the scenes in Support Services, we feel privileged to use our education, experience, and gifts to love people and bring glory to God.

The Program Manager for the Turning Point Program is a integral part of our team providing structure, accountability, stability, and hope for the men/women in the program. The Program Manager must be a Christ-centered individual who is able to lead men/women in their growing relationship with Christ and must be a student of the Bible who is active in a faith-based community. The Program Manager will coach and train Case Managers, Staff, Interns and Volunteers. The Program Manager will provide spiritual leadership, biblically based training, and coaching to all program subordinates. You will carry the caseload in the absence of the Case Manager. This includes but is not limited to intake screenings, supervision, counseling, discipleship, mentoring, administering appropriate disciplinary actions, and completing reports and paperwork. The Program Manager will oversee logistics and be responsible for the day-to-day operations of the programs. You will be the go-to person residents, volunteers and interns will turn to for any and all issues regarding the program. Our ideal candidate will be passionate about God’s transformational love, function well under pressure, and handle conflict and difficult situations with grace. In our ministry, no two days are ever the same, so we are looking for someone who can picot quickly and deal with surprises and unexpected twists in a Christ-like manner, being a living testimony to program participants..

The Program Manager is a full-time exempt position. Beyond salary, CityTeam offers a great benefit package, including but not limited to Medical, Dental, and Vision insurance, Paid Vacation, Paid Holidays, Paid Sick Leave, and Retirement Benefits. All of this is wrapped up in a Christian environment that values Teamwork, Accountability, Humility, Innovation, and Joy.

ESSENTIAL FUNCTIONS

Ministry

1. Oversee spiritual mentor which includes recruiting and training spiritual mentors.
2. Manage residents group activity events including graduations.
3. Conduct phone screening and intake new applicants as needed. Oversee a team of Case Managers and volunteers to assist in developing action plans and strategies for the Programs.
4. Manage residents’ health and wellness services and drug testing of clients.
5. Manage program data collection, fee collection, and reporting.
6. Manage front desk staffing and protocol.
7. Recruit and coordinate teachers for resident classes.
8. Along with the Program Director, design and implement new activities and classes for residents.
9. Engage with partner organizations to recruit clients and expand services for residents.
10. Provide supervision and accountability for residents in all areas of the program, including general behavior, spiritual growth discipline, passes, job placements, training and evaluations.
11. Work with Support Services to ensure paperwork is completed in a timely manner.
12. Manage multiple projects, prioritize tasks and intelligently delegate.
13. Maintain an environment that is conducive to building trust and unity as well as high motivation and achievement.
14. Advocate for CityTeam with those in your circles of influence.
15. Other duties and special projects as assigned.

PLEASE NOTE: To perform this job successfully, an individual must be able to perform each of the essential duties satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.