Collateral Lead

Overview

The Collateral Lead - Reports to the Manager, Operations and is responsible for developing and delivering solutions for all aspects of Collateral Operations. Ensures compliant and efficient performance of Collateral Operations, including but not limited to title processing, repossessions, impounds, UCC filings, collateral vendors, remarketing activities, and collateral sales.

Perks:

• Medical, FSA & HSA, Dental, Vision + More!

• 401k - 100% vested once you start contributing. Generous company match!

• Regular employee health, wellness & engagement activities!

• Pet Insurance, because fur babies are important to us too!

About Vervent:

As one of the pre-eminent Lending as a Service (LaaS) companies, Vervent sets the global standard for outperformance by delivering superior expertise, future-built technology, and meaningful services. We support our industry-leading partners with primary strategic services including Loan & Lease Servicing, Call Center Services, Backup Servicing/Capital Markets Support, Credit Card Servicing, and Card Marketing & Customer Acquisition. Vervent empowers companies to accelerate business, drive compliance, and maximize service.

If you’re interested in reviewing the full job description, continue reading below…

Primary Responsibilities

The Collateral Lead is expected to oversee, monitor workflow and operational efficiencies. Specifically, this position will:

• Provide day-to-day operational guidance and workflow support to team members while promoting consistent service levels and adherence to established procedures.
• Research and resolve escalated complaints associated with assigned processes. Complete investigation of the issue and respond timely and thoroughly. Timely response is generally within 24- 48 hours.
• Serve as a subject matter expert for all Collateral Operations processes.
• Partner with Operations Management during internal and external audits by gathering documentation, responding to inquiries, and assisting with remediation activities.
• Develop and maintain policies and procedures for assigned area of responsibility and drive compliance and accountability within the team.
• Analyze and respond to trends in volume fluctuation, product mix, regulatory changes and client requirements.
• Perform QA monitoring as a mechanism to identify risk and to ensure that procedures are followed and risk controls maintained.
• Collaborate and be the voice of the customer with other departments to ensure that customer complaint feedback is broadly known and corrective steps are actioned for improved customer experience.
• Provide back-up support for procedures processed. Provide on-the-job or up-training as needed.
• Ensure team strictly adheres to department standards for maintenance of customer accounts and consistently maintain current customer information on all accounts.
• Benchmark team performance and maintain dashboard of team performance monthly. Ensure that underperforming employees meet departmental expectations through the creation and implementation of written action plans.
• Other duties as assigned

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