Collection Analyst
Elevated Facility Services Collection Analyst
JOB OVERVIEW:
The Part-Time Collections Analyst is responsible for performing collections and effectively solving problems to resolve account delinquency and prevent losses. You will be responsible for account reconciliations, adjustments, and deductions as well as flag non-compliant accounts. This position will work collaboratively with other team members to resolve issues and requires a strong understanding of accounts receivable policies and procedures in order to properly identify delinquent accounts.
Duties and Responsibilities
- Review and analyze accounts receivable aging reports to identify delinquent accounts and collection priorities.
- Contact customers regarding outstanding invoices and past-due balances through phone calls, emails, and written correspondence.
- Investigate and resolve customer billing discrepancies, payment delays, and account issues in a timely manner.
- Maintain accurate documentation of collection activities, customer communications, and payment commitments.
- Collaborate with Operations, Branch Management, and Accounting teams to resolve disputes and secure timely payment.
- Monitor customer payment trends and identify potential credit risks or collection concerns.
- Assist with customer account setup, credit reviews, and maintenance of customer records.
- Support cash application efforts by researching unapplied payments and resolving payment discrepancies.
- Prepare and distribute customer account statements and collections reports.
- Assist with month-end accounts receivable reconciliations and reporting.
- Ensure compliance with company policies and procedures related to collections and credit management.
- Perform special projects and other duties as assigned.
Education and Experience
- 3 to 5+ years related experience in collections, accounts receivable, credit, or related accounting experience required.
- Individual with entrepreneurial mindset and ability to take ownership of function will be most successful in this role.
- High School Diploma or GED required; Associate's or Bachelor's degree in Accounting, Finance, or Business preferred.
- Experience with ERP, accounting, or CRM systems; Salesforce experience preferred.
- Proficiency with Microsoft Office 365, including Excel, Outlook, and Teams.
- Strong understanding of accounts receivable processes, credit management, and collections best practices.
- Experience analyzing aging reports, payment trends, and customer account activity.
- Ability to communicate effectively with regional leadership.
Schedule
- Part-time position, approximately 20-30 hours per week.
- Flexible schedule based on business needs.