Collection Deputy Manager
This position is no longer accepting applications(closed Aug 17, 2026).
JOB DESCRIPTION
Additional Key Responsibilities
- Serve as a key escalation point for customers regarding payment-related concerns, disputes, and special arrangements.
- Work closely with Customer Service, Sales, and Legal teams to deliver effective and customer-focused solutions.
- Maintain positive customer relationships while ensuring compliance with payment obligations.
- Support the development of customer communication strategies to improve collection performance and customer satisfaction.
- Ensure collection activities are conducted in a professional manner aligned with the company's customer experience standards.
JOB REQUIREMENTS
- Bachelor’s degree –Economics, Business administration is an advantage
- Minimum 5 years of experience in debt collection, accounts receivable management, credit control, or customer account management.
- Previous experience in a supervisory or team lead role is preferred.
- Experience in the Real Estate /Property Development industry is highly preferred.
- Good interpersonal, communication, administrative and organizational skills.
- Firm, persuasive, persistent, and self‑motivated when dealing with customers, sales agencies and internal team.
- Ability to work well under pressure, handle multiple tasks simultaneously and relate effectively with people from diverse backgrounds.
- High attention to detail and accuracy.
- Good command of English, both written and spoken.
- Proficient in MS Office (word, excel, powerpoint), experience with CRM systems is a plus