Collection Manager
Responsibilities
- Responsible for collection process including negotiation with escalation customers on payment in accordance to company SOP
- Handle escalation from staffs on collection matters
- Monthly account review with the staffs
- Review and propose accounts for legal/3rd party collection agency
- Driving the team to meet KPI being set by management
- Monthly reporting on collection performance with senior management
- Propose accounts for provision/write off when required
- Propose, review and implement collection process improvement
- Any other collection related duties as assigned
Requirements
- University degree preferred
- At least 6 years collection experience, of which 3 years in managerial role
- Oracle experience preferred