Collection Manager
NewBe an early applicantWe are looking for a dynamic and results-driven Collection Manager who can lead teams, improve collection processes, and drive sustainable recovery while ensuring compliance and user retention.
Responsibilities :
- Lead and manage the collections team to achieve recovery targets, meet SLA goals, and ensure accountability in all collection activities.
Guide the team to follow SOPs, meet collection objectives, and maintain high performance standards.
- Maintain dashboards and reports to track recovery progress, overdue accounts, aging, and overall team performance.
Provide visibility on collections performance and identify gaps for timely corrective action.
- Collaborate closely with Finance, PS, and Compliance to validate dues, approve high-risk collection actions, and ensure adherence to policies.
Ensure all collection actions are approved, compliant, and aligned with company policies.
- Continuously improve collection workflows, implement controls, and introduce automation to minimize overdue accounts.
Streamline processes to increase efficiency, reduce errors, and support scalable recovery operations.
- Drive a sustainable collection strategy, focusing on long-term recovery rather than short-term cash collection, while balancing collection efficiency with user retention.
Shift the focus from quick cash collection to maximizing recoveries while keeping users engaged.
- Implement structured segmentation to target users effectively, track and reduce dead lost cases, and enhance overall recovery rates.
Prioritize collection efforts based on risk and potential recovery for better outcomes.
- Shift team KPIs from quantity-focused metrics to quality-focused metrics (e.g., Recovery Rate vs. Total Retention), using real-time tracking to monitor collection patterns.
Measure performance by actual recovery impact rather than just activity volume.
- Train and support the team to maximize efficiency, enhance negotiation skills, and improve overall performance to meet targets sustainably.
Develop the team’s capabilities to handle complex cases and increase recovery success.
- Reduce pressure on agents to meet targets at the cost of losing users, ensuring a controlled, risk-aware, and user-focused collection process.
Protect the business from aggressive practices that may cause user churn or compliance issues.
Requirements
Minimum 5 years of experience in collections.
Experience in Consumer Finance or Microfinance is a must.
Proven experience in leading and motivating a collections team.
Strong negotiation and communication skills.
Ability to work in a dynamic, fast-paced environment.
Good command of English.
Male candidates preferred.
Benefits
- Salary advance, the ability to have access to your salary anytime of the month
- Hybrid working environment
- Medical insurance.
- Social insurance.
- Regular perks such as company social and wellbeing-events