Collection Representative
Summary:
Responsible for providing quality customer service while performing collection of assigned outstanding, aged account balances. Documents all collection activity; maintains and organizes unit and responds to all correspondence, communication and/or verbal inquiries from all relevant parties. Understands and adheres to all policies and procedures, as well as local, state and federal regulations, relevant to their area of operation.
Essential Functions:
- Maintains exceptional service and integrity with customers and client accounts through accurate, timely, relevant, and quality work efforts of all inventory assigned to the self-pay billing revenue cycle and call center.
- Drives inquiries from customers and clients towards resolution which includes the identification of the appropriate source of payment or assistance program
- Records and maintains complete and accurate documentation of all activity performed on appropriate medium.
- Informs management of operational issues impeding performance or customer satisfaction including but not limited to those impacting the customer, client, or the company
Minimum Education/ Licensures/Qualifications
- High School Diploma or equivalent
- 2 years Call Center experience and/or Collections experience
- VERY Customer service driven / Must be friendly!
- Able to work in a fast-paced environment / handle large volume
- Ability to adhere to daily schedules
- Ability to handle both inbound and outbound calls
- Must have Auto-Dialer Experience
** Healthcare background not required but highly preferred, these candidates can come from banking or auto.
Advantages of this Opportunity:
- Competitive salary, negotiable based on relevant experience
- Benefits offered, Medical, Dental, and Vision
- Fun and positive work environment
- Monday-Friday must be available from 8:00AM to 5:00PM hour shift.