Collection Specialist
Job Title: Collection Specialist
Duration: 6-month Contract
Location: Florham Park, NJ 07932
Schedule: Monday - Friday 8:00am - 5:00pm (Hybrid)
Pay Rate: $20/hr - $21/hr
Collection Specialist Qualifications
Duration: 6-month Contract
Location: Florham Park, NJ 07932
Schedule: Monday - Friday 8:00am - 5:00pm (Hybrid)
Pay Rate: $20/hr - $21/hr
Collection Specialist Qualifications
- Associate degree or higher in Business or equivalent preferred
- Experience with Peoplesoft, NetSuite, Sage ERP system is preferred
- 2-4 years of prior experience as a collection specialist or similar role.
- Strong communication, problem solving, and analytical skills required
- Ability to work independently and to adapt to a fast-changing environment
- High proficiency in Microsoft Office including Excel, Word, and Outlook
- Experience with Collection Software, (PeopleSoft, NetSuite)
- Must have attention to detail with an eye for accuracy and work well under pressure to meet deadlines
- Creative, self-disciplined, and capable of identifying and completing critical tasks independently and with a sense of urgency
- Daily review of AR aging and monitor the delinquent status of accounts and follow up as necessary to keep account current
- Update customer account with detailed notes regarding collection process and disputes
- Making outbound collection calls and communicating effectively via email, in a professional manner while keeping and improving customer relations
- Resolves client-billing problems and rescues accounts receivable delinquency, applying good customer service in a timely manner
- Identify issues attributing to delinquency and escalate them as appropriate
- Review and monitor assigned accounts and all applicable collection reports
- Provide timely follow-up on payment arrangements
- E-mail correspondence to customers to encourage payment of delinquent accounts
- Ability to identify discrepancies and collaborate professionally within the organization
- Perform other duties as assigned