Collection Supervisor

Monitoring non-performing loan (NPL)

• Track overall early collection performance
• Monitoring OA performance to ensure effective collection and customer follow-up
• Review and manage first payment default
• Monitoring broken promise to pay
• Conduct outbound call to update on customer account, payment status and other related issues

Outsource agency management

• Coordinate with OA to ensure effective payment and customer follow up
• Daily case assignment in PEGA system
• Manage and reassign monthly case swap between OA
• Assign field visits for customers with broken promise to pay or unreachable
• Prepare and review monthly OA performance reports, summarize collection outcomes and calculate OA inventive payments

Early settlement and work with late collection

• Calculate settlement amount as per request for early settlement contract
• Support early vehicle return request in documentation as required
• Coordinate with late collection and litigation team on repossession and litigation assignment

IT support

• Support system testing and User Acceptance Testing (UAT) for new customer account management systems