Collection Support Specialist (Remote)

Position Summary:

The Collection Support Specialist will perform a variety of administrative services within the Collections Department. This role will become familiar with a variety of company processes including pieces of first- and third-party collections, client and company requirements, as well as Federal and State collection laws. The Collection Support Specialist will work closely with and take direction from Collections Management.

• Participate in Account Manager training to gain an understanding of the full account lifecycle and collections workflow.
• Develop a working knowledge of first- and third-party collections processes, client requirements, company procedures, and applicable collection laws.
• Operate proficiently within collections software, vendor systems, internal programs, and other required applications.
• Prepare accurate pay-off letters for banks, title companies, and other authorized parties.
• Send itemized statements to consumers and authorized third parties.
• Work daily reports and high-volume work queues while managing accounts with accuracy and efficiency.
• Assist Third Party Account Managers with administrative tasks, documentation, and special projects.
• Maintain working knowledge of account documentation standards, including notes, codes, and workflow requirements, with minimal errors and limited need for assistance.
• Identify and report errors, irregularities, or compliance concerns.
• Provide input regarding process errors, workflow concerns, or irregularities.
• Communicate clearly and professionally in both verbal and written formats.
• Work with an online training team utilizing screen monitoring and/or video conferencing.
• Demonstrate strong typing accuracy and overall computer proficiency.
• Apply critical-thinking skills to resolve issues and support workflow efficiency.
• Maintain confidentiality of sensitive personal information, sensitive consumer information, and Protected Health Information.
• Maintain eligibility through an annual criminal background check.
• Maintain working knowledge of and adhere to legal and regulatory requirements, including FDCPA and relevant state laws.
• Perform additional duties as assigned by management.

Alliance Collections Agencies Inc. believes that our actions must be guided by our mission and values. Our company is committed to providing quality, responsive, and innovative services and products to our clients while always maintaining the dignity of the consumer. We value our clients, employees, responsibilities, professionalism, honesty, integrity, achievement, and accountability. We embrace the ability to adapt to change and thrive on continual process improvement.